BCM freezes Outlook 2007

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B

Bryan

Need help making BCM work again with Outlook 2007 after some Microsoft

updates...

I have upgraded Outlook 2003 to Outlook 2007 about a month ago to take

advantage of the BCM features.

The Outlook has since been running a bit slower and at times, when opening

Outlook, I get a message that the database wasn't closed properly, although

it typically closes just fine.

The day before yesterday, MS Live Update downloaded and installed a number

of updates. Yesterday morning, Outlook froze when I tried to open it, and

after a few seconds, all the tasks in the To-Do Bar disappeared from view...

had to use Task Manager to close the application.

Here is what I tried to do... still need help:

I did not have my disks handy, so first tried the following with Restart

after each one:

- Doing a complete virus / spyware sweep with Norton 360

- Rolling back the updates (not all were "uninstallable")

- Uninstalling all known add-ins

- Stopping file indexing to save memory

- Reducing SQL database memory requirements

- Removing .obi and .dat files from the Outlook directory (in case a sharing

conflict was causing the freeze)

Then with the disks:

- Repair Outlook

- Install all other MS Office 2007 programs (I was only using Oulook 2007

before)

- Reinstall Outlook and updates

- Repair BCM

No effect.

Then I uninstalled BCM - and Outlook was working just fine, but I lost all

the contacts I moved into BCM.... and I really need the BCM functionaliy.

Then tried to reinstall BCM - again, Outlook froze upon opening and tasks in

To-Do Bar disappeared (from view, not from database)

There was also one interesting side effect while I was mucking around:

- When I opened up Internet Explorer (seeimingly unrelated program), the

icons associated with web sites were all different, e.g. instead of "E"

pictures for Economist.com website, I had "M" which looked like a Microsoft

symbol for this website.

I am using Sony Vaio notebook VGN-FZ140E, Intel Core 2 Due T1700, with 2GB

RAM, Vista Home Premium.

Any suggestions?
 
M

Meg

I'm having the exact same problem, only now when I try to open BCM it crashes

outlook completely

meg

"Bryan" wrote:


> Need help making BCM work again with Outlook 2007 after some Microsoft
> updates...

> I have upgraded Outlook 2003 to Outlook 2007 about a month ago to take
> advantage of the BCM features.

> The Outlook has since been running a bit slower and at times, when opening
> Outlook, I get a message that the database wasn't closed properly, although
> it typically closes just fine.

> The day before yesterday, MS Live Update downloaded and installed a number
> of updates. Yesterday morning, Outlook froze when I tried to open it, and
> after a few seconds, all the tasks in the To-Do Bar disappeared from view...
> had to use Task Manager to close the application.

> Here is what I tried to do... still need help:

> I did not have my disks handy, so first tried the following with Restart
> after each one:

> - Doing a complete virus / spyware sweep with Norton 360
> - Rolling back the updates (not all were "uninstallable")
> - Uninstalling all known add-ins
> - Stopping file indexing to save memory
> - Reducing SQL database memory requirements
> - Removing .obi and .dat files from the Outlook directory (in case a sharing
> conflict was causing the freeze)

> Then with the disks:
> - Repair Outlook
> - Install all other MS Office 2007 programs (I was only using Oulook 2007
> before)
> - Reinstall Outlook and updates
> - Repair BCM

> No effect.

> Then I uninstalled BCM - and Outlook was working just fine, but I lost all
> the contacts I moved into BCM.... and I really need the BCM functionaliy.

> Then tried to reinstall BCM - again, Outlook froze upon opening and tasks in
> To-Do Bar disappeared (from view, not from database)

> There was also one interesting side effect while I was mucking around:

> - When I opened up Internet Explorer (seeimingly unrelated program), the
> icons associated with web sites were all different, e.g. instead of "E"
> pictures for Economist.com website, I had "M" which looked like a Microsoft
> symbol for this website.

> I am using Sony Vaio notebook VGN-FZ140E, Intel Core 2 Due T1700, with 2GB
> RAM, Vista Home Premium.

> Any suggestions?
 
Same problem here.




Ever since some update, pushing any of a number of navi buttons (calendar, mail, BCM, etc.) Outlook crashes.




I've also tried to do the repair office 2K7 as mentinoed above with no help.




Anybody else got any ideas??
 
L

Luther Blissett

On Aug 26, 6:32 am, profitsouth <profitsouth.3xj2sa@invalid> wrote:
> Same problem here.

> Ever since some update, pushing any of a number of navi buttons
> (calendar, mail, BCM, etc.) Outlook crashes.

> I've also tried to do the repair office 2K7 as mentinoed above with no
> help.

> Anybody else got any ideas??

> > profitsouthhttps://forums.slipstick.com


Try:

1) If on Vista, try running Outlook as admin once.

2) Try deleting HKEY_CURRENT_USER\Software\Microsoft\Business

Solutions eCRM. Contents will get regenerated.
 
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