How does BCM links items

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E

Evelyn

- A linked email from Inbox to BCM-contact/account is a copy of the original

email.

- When the Inbox-email will be deleted, the copy of this item remains with

contact/account it was linked to.

- When I remove the item from contact/account the email stays in the Inbox,

but the link (copy of the item) moves into the deleted folder.

Is this correct, how BCM works?
 
L

Luther Blissett

On Apr 30, 8:31 am, Evelyn <Eve...> wrote:
> - A linked email from Inbox to BCM-contact/account is a copy of the original
> email.
> - When the Inbox-email will be deleted, the copy of this item remains with
> contact/account it was linked to.
> - When I remove the item from contact/account the email stays in the Inbox,
> but the link (copy of the item) moves into the deleted folder.

> Is this correct, how BCM works?


Nope. BCM does copy some fields from the email into its database, but

essentially it just links the BCM contact/account to the Outlook

email. If you delete the Outlook email, then BCM will open a form with

the fields it copied from the original email.

Removing a link between an email and a bcm contact, simply removes the

link and does not touch the email.

Note that when you delete an item in Outlook, it simply moves the item

to the Deleted Items folder, and BCM can still open it.
 
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