Outlook 2003 custom form not viewable by receiver

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Not open for further replies.
D

DebbieA

I have an Outlook 2003 customer form that I created. I have sent it to others

in my organization and they have saved it in their Personal Forms Library.

They published the form and the check box is not checked. The form worked in

October. I made some minor wording changes and resent the form to everyone

and they went through the same process to save to their Personal Library,

publish and uncheck the box. Now the form is not working. When the user sends

it, the receiver is getting only a blank screen. I'm not sure what has

happened and not everyone is having problems.

Can someone help me?
 
S

Sue Mosher [MVP]

My guess is that someone didn't follow your very nice instructions. If the

recipient uses the Help | About This Form command (and you've incremented

the version number of the form for each new version), you can find out what

version they have and proceed from there.

Sue Mosher

"DebbieA" <DebbieA> wrote in message

news:1C17A3A2-EB40-4077-9BC3-37B3FD883190@microsoft.com...
> I have an Outlook 2003 customer form that I created. I have sent it to
> others
> in my organization and they have saved it in their Personal Forms Library.
> They published the form and the check box is not checked. The form worked
> in
> October. I made some minor wording changes and resent the form to everyone
> and they went through the same process to save to their Personal Library,
> publish and uncheck the box. Now the form is not working. When the user
> sends
> it, the receiver is getting only a blank screen. I'm not sure what has
> happened and not everyone is having problems.

> Can someone help me?

>
 
D

DebbieA

They have the correct version of the form. During my initial help, I reloaded

it myself and it still didn't work. Do you have any other suggestions?

"Sue Mosher [MVP]" wrote:


> My guess is that someone didn't follow your very nice instructions. If the
> recipient uses the Help | About This Form command (and you've incremented
> the version number of the form for each new version), you can find out what
> version they have and proceed from there.
> > Sue Mosher
> > >

> "DebbieA" <DebbieA> wrote in message
> news:1C17A3A2-EB40-4077-9BC3-37B3FD883190@microsoft.com...
> >I have an Outlook 2003 customer form that I created. I have sent it to
> >others
> > in my organization and they have saved it in their Personal Forms Library.
> > They published the form and the check box is not checked. The form worked
> > in
> > October. I made some minor wording changes and resent the form to everyone
> > and they went through the same process to save to their Personal Library,
> > publish and uncheck the box. Now the form is not working. When the user
> > sends
> > it, the receiver is getting only a blank screen. I'm not sure what has
> > happened and not everyone is having problems.
> > Can someone help me?
> >


> .
>
 
S

Sue Mosher [MVP]

What does the recipient actually get? If the received message doesn't have a

MessageClass property value of IPM.Note.YourFormName, then you should

suspect that something is one-offing the form.

Sue Mosher

"DebbieA" <DebbieA> wrote in message

news:53D738C4-2D72-4EFF-A75E-F15C789CB6C3@microsoft.com...
> They have the correct version of the form. During my initial help, I
> reloaded
> it myself and it still didn't work. Do you have any other suggestions?

> "Sue Mosher [MVP]" wrote:
>
> > My guess is that someone didn't follow your very nice instructions. If
> > the
> > recipient uses the Help | About This Form command (and you've incremented
> > the version number of the form for each new version), you can find out
> > what
> > version they have and proceed from there.
>

>> "DebbieA" <DebbieA> wrote in message
> > news:1C17A3A2-EB40-4077-9BC3-37B3FD883190@microsoft.com...
> > >I have an Outlook 2003 customer form that I created. I have sent it to
> > >others
> > > in my organization and they have saved it in their Personal Forms
> > > Library.
> > > They published the form and the check box is not checked. The form
> > > worked
> > > in
> > > October. I made some minor wording changes and resent the form to
> > > everyone
> > > and they went through the same process to save to their Personal
> > > Library,
> > > publish and uncheck the box. Now the form is not working. When the user
> > > sends
> > > it, the receiver is getting only a blank screen. I'm not sure what has
> > > happened and not everyone is having problems.
> >> > Can someone help me?
 
D

DebbieA

The receiver is only getting a blank e-mail. The form is not there. How do I

find out what the Message Class property value is for a received message? I'm

not sure I know where that is or how it could be one-offing.

"DebbieA" wrote:


> I have an Outlook 2003 customer form that I created. I have sent it to others
> in my organization and they have saved it in their Personal Forms Library.
> They published the form and the check box is not checked. The form worked in
> October. I made some minor wording changes and resent the form to everyone
> and they went through the same process to save to their Personal Library,
> publish and uncheck the box. Now the form is not working. When the user sends
> it, the receiver is getting only a blank screen. I'm not sure what has
> happened and not everyone is having problems.

> Can someone help me?

>
 
S

Sue Mosher [MVP]

You can see the value of the MessageClass property by adding the Message

Class field to the current view, writing a little VBA macro, or using the

Outlook Spy tool.

Sue Mosher

"DebbieA" <DebbieA> wrote in message

news:DB22E9F9-5709-48E0-8F63-A0B2831AD141@microsoft.com...
> The receiver is only getting a blank e-mail. The form is not there. How do
> I
> find out what the Message Class property value is for a received message?
> I'm
> not sure I know where that is or how it could be one-offing.

> "DebbieA" wrote:
>
> > I have an Outlook 2003 customer form that I created. I have sent it to
> > others
> > in my organization and they have saved it in their Personal Forms
> > Library.
> > They published the form and the check box is not checked. The form worked
> > in
> > October. I made some minor wording changes and resent the form to
> > everyone
> > and they went through the same process to save to their Personal Library,
> > publish and uncheck the box. Now the form is not working. When the user
> > sends
> > it, the receiver is getting only a blank screen. I'm not sure what has
> > happened and not everyone is having problems.
 
D

DebbieA

I'm having this same issue again. I've checked the MessageClass property and

it is correct but the receiver is seeing only a blank e-mail. i'm not sure

where else to go with this. Other employees are using the form with no

issues, there is just one person having this problem. Can you help?

"Sue Mosher [MVP]" wrote:


> You can see the value of the MessageClass property by adding the Message
> Class field to the current view, writing a little VBA macro, or using the
> Outlook Spy tool.
> > Sue Mosher
> > >

> "DebbieA" <DebbieA> wrote in message
> news:DB22E9F9-5709-48E0-8F63-A0B2831AD141@microsoft.com...
> > The receiver is only getting a blank e-mail. The form is not there. How do
> > I
> > find out what the Message Class property value is for a received message?
> > I'm
> > not sure I know where that is or how it could be one-offing.
> > "DebbieA" wrote:
> >
> >> I have an Outlook 2003 customer form that I created. I have sent it to
> >> others
> >> in my organization and they have saved it in their Personal Forms
> >> Library.
> >> They published the form and the check box is not checked. The form worked
> >> in
> >> October. I made some minor wording changes and resent the form to
> >> everyone
> >> and they went through the same process to save to their Personal Library,
> >> publish and uncheck the box. Now the form is not working. When the user
> >> sends
> >> it, the receiver is getting only a blank screen. I'm not sure what has
> >> happened and not everyone is having problems.


> .
>
 
S

Sue Mosher [MVP]

If the recipient is seeing the correct value for the MessageClass property,

maybe they published the form to their Personal Forms library with the wrong

message class name. You might also have users clear their forms cache.

Also, make sure when you update a form that you increment the version number

on the (Properties) page in design mode.

Sue Mosher

"DebbieA" <DebbieA> wrote in message

news:20224395-5694-4D94-8A11-358ED118A7EB@microsoft.com...
> I'm having this same issue again. I've checked the MessageClass property
> and
> it is correct but the receiver is seeing only a blank e-mail. i'm not sure
> where else to go with this. Other employees are using the form with no
> issues, there is just one person having this problem. Can you help?

> "Sue Mosher [MVP]" wrote:
>
> > You can see the value of the MessageClass property by adding the Message
> > Class field to the current view, writing a little VBA macro, or using the
> > Outlook Spy tool.
>

>> "DebbieA" <DebbieA> wrote in message
> > news:DB22E9F9-5709-48E0-8F63-A0B2831AD141@microsoft.com...
> > > The receiver is only getting a blank e-mail. The form is not there. How
> > > do
> > > I
> > > find out what the Message Class property value is for a received
> > > message?
> > > I'm
> > > not sure I know where that is or how it could be one-offing.
> >> > "DebbieA" wrote:
> >> >> I have an Outlook 2003 customer form that I created. I have sent it to
> > >> others
> > >> in my organization and they have saved it in their Personal Forms
> > >> Library.
> > >> They published the form and the check box is not checked. The form
> > >> worked
> > >> in
> > >> October. I made some minor wording changes and resent the form to
> > >> everyone
> > >> and they went through the same process to save to their Personal
> > >> Library,
> > >> publish and uncheck the box. Now the form is not working. When the
> > >> user
> > >> sends
> > >> it, the receiver is getting only a blank screen. I'm not sure what has
> > >> happened and not everyone is having problems.
 
D

DebbieA

How do they clear their forms cache?

"Sue Mosher [MVP]" wrote:


> If the recipient is seeing the correct value for the MessageClass property,
> maybe they published the form to their Personal Forms library with the wrong
> message class name. You might also have users clear their forms cache.

> Also, make sure when you update a form that you increment the version number
> on the (Properties) page in design mode.
> > Sue Mosher
> > >

> "DebbieA" <DebbieA> wrote in message
> news:20224395-5694-4D94-8A11-358ED118A7EB@microsoft.com...
> > I'm having this same issue again. I've checked the MessageClass property
> > and
> > it is correct but the receiver is seeing only a blank e-mail. i'm not sure
> > where else to go with this. Other employees are using the form with no
> > issues, there is just one person having this problem. Can you help?
> > "Sue Mosher [MVP]" wrote:
> >
> >> You can see the value of the MessageClass property by adding the Message
> >> Class field to the current view, writing a little VBA macro, or using the
> >> Outlook Spy tool.
> >
> >> "DebbieA" <DebbieA> wrote in message
> >> news:DB22E9F9-5709-48E0-8F63-A0B2831AD141@microsoft.com...
> >> > The receiver is only getting a blank e-mail. The form is not there. How
> >> > do
> >> > I
> >> > find out what the Message Class property value is for a received
> >> > message?
> >> > I'm
> >> > not sure I know where that is or how it could be one-offing.
> >> >> > "DebbieA" wrote:
> >> >> >> I have an Outlook 2003 customer form that I created. I have sent it to
> >> >> others
> >> >> in my organization and they have saved it in their Personal Forms
> >> >> Library.
> >> >> They published the form and the check box is not checked. The form
> >> >> worked
> >> >> in
> >> >> October. I made some minor wording changes and resent the form to
> >> >> everyone
> >> >> and they went through the same process to save to their Personal
> >> >> Library,
> >> >> publish and uncheck the box. Now the form is not working. When the
> >> >> user
> >> >> sends
> >> >> it, the receiver is getting only a blank screen. I'm not sure what has
> >> >> happened and not everyone is having problems.


> .
>
 
S

Sue Mosher [MVP]

See http://support.microsoft.com/kb/839804

Sue Mosher

"DebbieA" <DebbieA> wrote in message

news:443D52D4-B209-4E2F-9A24-9F655BF5D9B0@microsoft.com...
> How do they clear their forms cache?

> "Sue Mosher [MVP]" wrote:
>
> > If the recipient is seeing the correct value for the MessageClass
> > property,
> > maybe they published the form to their Personal Forms library with the
> > wrong
> > message class name. You might also have users clear their forms cache.
>

>> Also, make sure when you update a form that you increment the version
> > number
> > on the (Properties) page in design mode.
>

>> "DebbieA" <DebbieA> wrote in message
> > news:20224395-5694-4D94-8A11-358ED118A7EB@microsoft.com...
> > > I'm having this same issue again. I've checked the MessageClass
> > > property
> > > and
> > > it is correct but the receiver is seeing only a blank e-mail. i'm not
> > > sure
> > > where else to go with this. Other employees are using the form with no
> > > issues, there is just one person having this problem. Can you help?
> >> > "Sue Mosher [MVP]" wrote:
> >> >> You can see the value of the MessageClass property by adding the
> > >> Message
> > >> Class field to the current view, writing a little VBA macro, or using
> > >> the
> > >> Outlook Spy tool.
> > >
>> >> "DebbieA" <DebbieA> wrote in message
> > >> news:DB22E9F9-5709-48E0-8F63-A0B2831AD141@microsoft.com...
> > >> > The receiver is only getting a blank e-mail. The form is not there.
> > >> > How
> > >> > do
> > >> > I
> > >> > find out what the Message Class property value is for a received
> > >> > message?
> > >> > I'm
> > >> > not sure I know where that is or how it could be one-offing.
> > >>> >> > "DebbieA" wrote:
> > >>> >> >> I have an Outlook 2003 customer form that I created. I have sent it
> > >> >> to
> > >> >> others
> > >> >> in my organization and they have saved it in their Personal Forms
> > >> >> Library.
> > >> >> They published the form and the check box is not checked. The form
> > >> >> worked
> > >> >> in
> > >> >> October. I made some minor wording changes and resent the form to
> > >> >> everyone
> > >> >> and they went through the same process to save to their Personal
> > >> >> Library,
> > >> >> publish and uncheck the box. Now the form is not working. When the
> > >> >> user
> > >> >> sends
> > >> >> it, the receiver is getting only a blank screen. I'm not sure what
> > >> >> has
> > >> >> happened and not everyone is having problems.

>

>
>> .
> >
 
D

DebbieA

Do I clear the cache of the receiver or the sender?

Also, I just was working with a user and they sent the form to me and I was

able to view it but then sent it to someone else and that person just

received a blank screen.

"Sue Mosher [MVP]" wrote:


> See http://support.microsoft.com/kb/839804

> > Sue Mosher
> > >

> "DebbieA" <DebbieA> wrote in message
> news:443D52D4-B209-4E2F-9A24-9F655BF5D9B0@microsoft.com...
> > How do they clear their forms cache?
> > "Sue Mosher [MVP]" wrote:
> >
> >> If the recipient is seeing the correct value for the MessageClass
> >> property,
> >> maybe they published the form to their Personal Forms library with the
> >> wrong
> >> message class name. You might also have users clear their forms cache.
> >
> >> Also, make sure when you update a form that you increment the version
> >> number
> >> on the (Properties) page in design mode.
> >
> >> "DebbieA" <DebbieA> wrote in message
> >> news:20224395-5694-4D94-8A11-358ED118A7EB@microsoft.com...
> >> > I'm having this same issue again. I've checked the MessageClass
> >> > property
> >> > and
> >> > it is correct but the receiver is seeing only a blank e-mail. i'm not
> >> > sure
> >> > where else to go with this. Other employees are using the form with no
> >> > issues, there is just one person having this problem. Can you help?
> >> >> > "Sue Mosher [MVP]" wrote:
> >> >> >> You can see the value of the MessageClass property by adding the
> >> >> Message
> >> >> Class field to the current view, writing a little VBA macro, or using
> >> >> the
> >> >> Outlook Spy tool.
> >> >
> >> >> "DebbieA" <DebbieA> wrote in message
> >> >> news:DB22E9F9-5709-48E0-8F63-A0B2831AD141@microsoft.com...
> >> >> > The receiver is only getting a blank e-mail. The form is not there.
> >> >> > How
> >> >> > do
> >> >> > I
> >> >> > find out what the Message Class property value is for a received
> >> >> > message?
> >> >> > I'm
> >> >> > not sure I know where that is or how it could be one-offing.
> >> >> >> >> > "DebbieA" wrote:
> >> >> >> >> >> I have an Outlook 2003 customer form that I created. I have sent it
> >> >> >> to
> >> >> >> others
> >> >> >> in my organization and they have saved it in their Personal Forms
> >> >> >> Library.
> >> >> >> They published the form and the check box is not checked. The form
> >> >> >> worked
> >> >> >> in
> >> >> >> October. I made some minor wording changes and resent the form to
> >> >> >> everyone
> >> >> >> and they went through the same process to save to their Personal
> >> >> >> Library,
> >> >> >> publish and uncheck the box. Now the form is not working. When the
> >> >> >> user
> >> >> >> sends
> >> >> >> it, the receiver is getting only a blank screen. I'm not sure what
> >> >> >> has
> >> >> >> happened and not everyone is having problems.
> >
> >
> >> .
> >>


> .
>
 
S

Sue Mosher [MVP]

The recipient.

Sue Mosher

"DebbieA" <DebbieA> wrote in message

news:6E449437-9A28-4A05-83D5-8579C609E771@microsoft.com...
> Do I clear the cache of the receiver or the sender?

> Also, I just was working with a user and they sent the form to me and I
> was
> able to view it but then sent it to someone else and that person just
> received a blank screen.

> "Sue Mosher [MVP]" wrote:
>
> > See http://support.microsoft.com/kb/839804
>

>> "DebbieA" <DebbieA> wrote in message
> > news:443D52D4-B209-4E2F-9A24-9F655BF5D9B0@microsoft.com...
> > > How do they clear their forms cache?
> >> > "Sue Mosher [MVP]" wrote:
> >> >> If the recipient is seeing the correct value for the MessageClass
> > >> property,
> > >> maybe they published the form to their Personal Forms library with the
> > >> wrong
> > >> message class name. You might also have users clear their forms cache.
> > >
>> >> Also, make sure when you update a form that you increment the version
> > >> number
> > >> on the (Properties) page in design mode.
> > >
>> >> "DebbieA" <DebbieA> wrote in message
> > >> news:20224395-5694-4D94-8A11-358ED118A7EB@microsoft.com...
> > >> > I'm having this same issue again. I've checked the MessageClass
> > >> > property
> > >> > and
> > >> > it is correct but the receiver is seeing only a blank e-mail. i'm
> > >> > not
> > >> > sure
> > >> > where else to go with this. Other employees are using the form with
> > >> > no
> > >> > issues, there is just one person having this problem. Can you help?
> > >>> >> > "Sue Mosher [MVP]" wrote:
> > >>> >> >> You can see the value of the MessageClass property by adding the
> > >> >> Message
> > >> >> Class field to the current view, writing a little VBA macro, or
> > >> >> using
> > >> >> the
> > >> >> Outlook Spy tool.
> > >> >
>> >> >> "DebbieA" <DebbieA> wrote in message
> > >> >> news:DB22E9F9-5709-48E0-8F63-A0B2831AD141@microsoft.com...
> > >> >> > The receiver is only getting a blank e-mail. The form is not
> > >> >> > there.
> > >> >> > How
> > >> >> > do
> > >> >> > I
> > >> >> > find out what the Message Class property value is for a received
> > >> >> > message?
> > >> >> > I'm
> > >> >> > not sure I know where that is or how it could be one-offing.
> > >> >>> >> >> > "DebbieA" wrote:
> > >> >>> >> >> >> I have an Outlook 2003 customer form that I created. I have sent
> > >> >> >> it
> > >> >> >> to
> > >> >> >> others
> > >> >> >> in my organization and they have saved it in their Personal
> > >> >> >> Forms
> > >> >> >> Library.
> > >> >> >> They published the form and the check box is not checked. The
> > >> >> >> form
> > >> >> >> worked
> > >> >> >> in
> > >> >> >> October. I made some minor wording changes and resent the form
> > >> >> >> to
> > >> >> >> everyone
> > >> >> >> and they went through the same process to save to their Personal
> > >> >> >> Library,
> > >> >> >> publish and uncheck the box. Now the form is not working. When
> > >> >> >> the
> > >> >> >> user
> > >> >> >> sends
> > >> >> >> it, the receiver is getting only a blank screen. I'm not sure
> > >> >> >> what
> > >> >> >> has
> > >> >> >> happened and not everyone is having problems.
> > >
>> >
>> >> .
> > >>

>

>
>> .
> >
 
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