Outlook-Exchange bug???

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A

Alberto

Hello I'm just running this simple macro through a button to move to a

folder of a shared mailbox.

Sub Proc1()

Dim MyFolder As MAPIFolder

Set MyFolder = GetFolder("Postfach - SharedMailbox\FolderA") Sue's function

Set Outlook.Application.ActiveExplorer.CurrentFolder = MyFolder

End Sub

The macro works fine except in a case: when clicking on the button and until

that moment the user didn't had no interaction with the shared mailbox. If

this condition happens then the user goes to the folder but no preview pane

is available, it becomes grey. You can open the items but you have to restart

Outlook to view the folder properly. You don't see the preview pane and when

you click on properties of the folder you experience problems.

A "solution" for this problem is that the user must at least perform an

action with the involved shared mailbox (OR) others shared mailboxes in the

server like just clicking on a folder (no matter which one) and after that

the macro runs perfectly and you go to the folder and can see the preview

pane. I have tried to run programmatically an operation which involves the

mailbox like a GetItemFromID to try to "wake up" the sharedmailbox befor i

run the macro but still having the same problem.

So the question is how can i programmatically performs some kind of

operation so i can run the macro without problems anytime.

Using Outlook 2003,

Exchange also 2003 (6.5) but not sure at this moment.

Thanks again for the attention...
 
K

Ken Slovak - [MVP - Outlook]

Try accessing the Items collection of the folder:

Dim MyFolder As MAPIFolder

Set MyFolder = GetFolder("Postfach - SharedMailbox\FolderA")

Dim colItems As Outlook.Items

Dim obj As Object

Dim s As String

Set colItems = MyFolder.Items

Set obj = colItems(1)

s = obj.Subject

Set Application.ActiveExplorer.CurrentFolder = MyFolder

"Alberto" <Alberto> wrote in message

news:1EDB1172-C7AB-4191-A061-F8B5017AD216@microsoft.com...

> Hello I'm just running this simple macro through a button to move to a
> folder of a shared mailbox.

> Sub Proc1()

> Dim MyFolder As MAPIFolder
> Set MyFolder = GetFolder("Postfach - SharedMailbox\FolderA") Sue's
> function
> Set Outlook.Application.ActiveExplorer.CurrentFolder = MyFolder

> End Sub

> The macro works fine except in a case: when clicking on the button and
> until
> that moment the user didn't had no interaction with the shared mailbox. If
> this condition happens then the user goes to the folder but no preview
> pane
> is available, it becomes grey. You can open the items but you have to
> restart
> Outlook to view the folder properly. You don't see the preview pane and
> when
> you click on properties of the folder you experience problems.

> A "solution" for this problem is that the user must at least perform an
> action with the involved shared mailbox (OR) others shared mailboxes in
> the
> server like just clicking on a folder (no matter which one) and after
> that
> the macro runs perfectly and you go to the folder and can see the preview
> pane. I have tried to run programmatically an operation which involves
> the
> mailbox like a GetItemFromID to try to "wake up" the sharedmailbox befor i
> run the macro but still having the same problem.

> So the question is how can i programmatically performs some kind of
> operation so i can run the macro without problems anytime.

> Using Outlook 2003,
> Exchange also 2003 (6.5) but not sure at this moment.

> Thanks again for the attention...

>
 
A

Alberto

Hi, I have tried to get the elements, but it doesn't work either.

I know where the problem is but I still think that's a bug:

The thing is that In the Application_MAPILogonComplete() procedure I made a

call to a procedure which uses Public Folders.

Private Sub Application_MAPILogonComplete()

Call Module1.GoodMorning()

End sub

It's just a silly module which takes an Item from a Public folder show its

subject through a MsgBox(). I modifiy the content of the subject and it it's

not empty the colleagues get a message everytime they start Outlook.

If between this call and the execution of the Macro which goes to a folder

of a Shared Mailbox there is no human interaction with the Folder Pane i.e.,

the macro will "fail" and the Sharedfolder will not be showed properly as

described earlier.

It has nothing to do with Application_MAPILogonComplete(), you could run

Module1.GoodMorning in a normal module with a button, what is important is

that between the 2 calls you don't "wake up" the shared mailbox.

I'm "sure" that is the right scenario. Anyway it's not a tragedy but it's

not fine.

Thanks
wrote:


> Try accessing the Items collection of the folder:

> Dim MyFolder As MAPIFolder
> Set MyFolder = GetFolder("Postfach - SharedMailbox\FolderA")

> Dim colItems As Outlook.Items
> Dim obj As Object
> Dim s As String

> Set colItems = MyFolder.Items
> Set obj = colItems(1)
> s = obj.Subject

> Set Application.ActiveExplorer.CurrentFolder = MyFolder

> >

>

> "Alberto" <Alberto> wrote in message
> news:1EDB1172-C7AB-4191-A061-F8B5017AD216@microsoft.com...
> > Hello I'm just running this simple macro through a button to move to a
> > folder of a shared mailbox.
> > Sub Proc1()
> > Dim MyFolder As MAPIFolder
> > Set MyFolder = GetFolder("Postfach - SharedMailbox\FolderA") Sue's
> > function
> > Set Outlook.Application.ActiveExplorer.CurrentFolder = MyFolder
> > End Sub
> > The macro works fine except in a case: when clicking on the button and
> > until
> > that moment the user didn't had no interaction with the shared mailbox. If
> > this condition happens then the user goes to the folder but no preview
> > pane
> > is available, it becomes grey. You can open the items but you have to
> > restart
> > Outlook to view the folder properly. You don't see the preview pane and
> > when
> > you click on properties of the folder you experience problems.
> > A "solution" for this problem is that the user must at least perform an
> > action with the involved shared mailbox (OR) others shared mailboxes in
> > the
> > server like just clicking on a folder (no matter which one) and after
> > that
> > the macro runs perfectly and you go to the folder and can see the preview
> > pane. I have tried to run programmatically an operation which involves
> > the
> > mailbox like a GetItemFromID to try to "wake up" the sharedmailbox befor i
> > run the macro but still having the same problem.
> > So the question is how can i programmatically performs some kind of
> > operation so i can run the macro without problems anytime.
> > Using Outlook 2003,
> > Exchange also 2003 (6.5) but not sure at this moment.
> > Thanks again for the attention...
> >


> .
>
 
K

Ken Slovak - [MVP - Outlook]

I really have no idea what you're talking about with

Application_MAPILogonComplete() or what 2 calls you're talking about, that's

all information you never mentioned previously. It's hard to understand what

someone is talking about if they don't provide adequate information and they

add new information in every post.

Usually if a store hasn't been touched it's not fully opened. That applies

to a public folders store or a shared mailbox. Usually you access the Items

collection of a folder in that store to touch the store.

"Alberto" <Alberto> wrote in message

news:320A9E25-76C8-49CB-AE2E-43F01D8DF906@microsoft.com...
> Hi, I have tried to get the elements, but it doesn't work either.
> I know where the problem is but I still think that's a bug:

> The thing is that In the Application_MAPILogonComplete() procedure I made
> a
> call to a procedure which uses Public Folders.

> Private Sub Application_MAPILogonComplete()
> Call Module1.GoodMorning()
> End sub

> It's just a silly module which takes an Item from a Public folder show its
> subject through a MsgBox(). I modifiy the content of the subject and it
> it's
> not empty the colleagues get a message everytime they start Outlook.

> If between this call and the execution of the Macro which goes to a folder
> of a Shared Mailbox there is no human interaction with the Folder Pane
> i.e.,
> the macro will "fail" and the Sharedfolder will not be showed properly as
> described earlier.

> It has nothing to do with Application_MAPILogonComplete(), you could run
> Module1.GoodMorning in a normal module with a button, what is important is
> that between the 2 calls you don't "wake up" the shared mailbox.

> I'm "sure" that is the right scenario. Anyway it's not a tragedy but it's
> not fine.

> Thanks
 
A

Alberto

Hi Ken,

Thanks for your answer. I see that my previous post was quite confussing and

difficult to understand but in every post that I wrote I always wrote what I

knew at that particular moment, now for example I have done some progresses.

I'll try to be clear an specific now because there's something wrong about

this and don't think is a small issue.

Say:

Sub GlobalTest()

Call proc1

Call proc2

End Sub

Sub proc1()

' Acces to a Public Folder

Dim ObjFolder As Outlook.MAPIFolder

Dim MyItems as Outlook.Items

Set ObjFolder = GetFolder("Öffentliche Ordner\FolderA\FolderB") ' Sue's

function

Set MyItems = ObjFolder.items

' Here some operations with the items (seems not to be relevant at all

which operations)

Set ObjFolder = Nothing

Set MyItems = Nothing

End Sub

Sub proc2()

'Sub to show a folder of a shared Mailbox

Dim ObjFolder As Outlook.MAPIFolder

Set ObjFolder = GetFolder("Postfach - ASharedMailbox\Folder1")

Set outlook.ActiveExplorer.CurrentFolder = ObjFolder

Set ObjFolder = Nothing

End Sub

Note: I have cutted the real procedures but the above code is the relevant

one.

So, after running GlobalTest() the preview pane of the explorer becomes

grey. I can open the items , that's true but i.e. I can not see properly the

permissions of the folder.. anyway, something is wrong.. To replicate this

scenario Folder1(or another of the shared mailbox) shouldn't have been

activated before by the user by clicking. In my first post I thought there

was something wrong with proc2() but later I realized that is the combination

of both procedures but i missed it because proc1() was executed automatically

when Outlook starts. I'm not really running GlobalTest() but let's say that

is the scenario.

Possible Solution 1 :

The user clicks on one of the folders of the shared mailbox after starting

Outlook and then Globaltest() runs perfectly. Ok, that's no problem, but I'm

not sure if later, after some hours without using the shared mailbox the user

will face the same problem when running GlobalTest() or proc1() and proc2()

separately after each other under the conditions described before...

Possible Soution 2:

The user "programmatically" clicks the shared mailbox before executing proc1()

Sub GlobalTest()

Cal proc2 ' Set the ActiveExplorer to a folder of the shared mailbox

(not necessarily \Folder1)

Call proc1

Call proc2

End Sub

Well it works... but I don't want to be forced to run proc2() before

running proc1(). Firstly I don't find it fair and secondly sometimes I'm only

interested on proc1() and if I run proc2() it means that I'll will have to

change the folder automatically to get the previos folder where the user was

working before calling proc1().

I really hope that the situation is more clear know and well, I don't find

any proper solution to this problem and I ask myself it this special

situation proc1() and proc2() executed under the circunstances described

before could be considered a bug of Outlook or Exchange... or just something

to live with...I don't hope so.

Using Outlook 2003 and Exchange 2003

-------------
Thanks for your help
wrote:


> I really have no idea what you're talking about with
> Application_MAPILogonComplete() or what 2 calls you're talking about, that's
> all information you never mentioned previously. It's hard to understand what
> someone is talking about if they don't provide adequate information and they
> add new information in every post.

> Usually if a store hasn't been touched it's not fully opened. That applies
> to a public folders store or a shared mailbox. Usually you access the Items
> collection of a folder in that store to touch the store.

> >

>

> "Alberto" <Alberto> wrote in message
> news:320A9E25-76C8-49CB-AE2E-43F01D8DF906@microsoft.com...
> > Hi, I have tried to get the elements, but it doesn't work either.
> > I know where the problem is but I still think that's a bug:
> > The thing is that In the Application_MAPILogonComplete() procedure I made
> > a
> > call to a procedure which uses Public Folders.
> > Private Sub Application_MAPILogonComplete()
> > Call Module1.GoodMorning()
> > End sub
> > It's just a silly module which takes an Item from a Public folder show its
> > subject through a MsgBox(). I modifiy the content of the subject and it
> > it's
> > not empty the colleagues get a message everytime they start Outlook.
> > If between this call and the execution of the Macro which goes to a folder
> > of a Shared Mailbox there is no human interaction with the Folder Pane
> > i.e.,
> > the macro will "fail" and the Sharedfolder will not be showed properly as
> > described earlier.
> > It has nothing to do with Application_MAPILogonComplete(), you could run
> > Module1.GoodMorning in a normal module with a button, what is important is
> > that between the 2 calls you don't "wake up" the shared mailbox.
> > I'm "sure" that is the right scenario. Anyway it's not a tragedy but it's
> > not fine.
> > Thanks


> .
>
 
K

Ken Slovak - [MVP - Outlook]

I'm sorry, I can't reproduce your problem here with Outlook 2003 and

Exchange 2003. I modified your code to first get the Items collection of a

public folder in my public folders store, then to display the Inbox folder

of my Support mailbox. The folder displayed correctly and the preview pane

displays just fine.

"Alberto" <Alberto> wrote in message

news:F80118FF-8016-40E1-81F7-2FCC82961964@microsoft.com...
> Hi Ken,

> Thanks for your answer. I see that my previous post was quite confussing
> and
> difficult to understand but in every post that I wrote I always wrote
> what I
> knew at that particular moment, now for example I have done some
> progresses.
> I'll try to be clear an specific now because there's something wrong about
> this and don't think is a small issue.

> Say:

> Sub GlobalTest()
> Call proc1
> Call proc2
> End Sub

> Sub proc1()

> ' Acces to a Public Folder

> Dim ObjFolder As Outlook.MAPIFolder
> Dim MyItems as Outlook.Items
> Set ObjFolder = GetFolder("Öffentliche Ordner\FolderA\FolderB") ' Sue's
> function
> Set MyItems = ObjFolder.items
> ' Here some operations with the items (seems not to be relevant at all
> which operations)

> Set ObjFolder = Nothing
> Set MyItems = Nothing

> End Sub

> Sub proc2()

> 'Sub to show a folder of a shared Mailbox

> Dim ObjFolder As Outlook.MAPIFolder
> Set ObjFolder = GetFolder("Postfach - ASharedMailbox\Folder1")
> Set outlook.ActiveExplorer.CurrentFolder = ObjFolder
> Set ObjFolder = Nothing

> End Sub

> Note: I have cutted the real procedures but the above code is the relevant
> one.

> So, after running GlobalTest() the preview pane of the explorer becomes
> grey. I can open the items , that's true but i.e. I can not see properly
> the
> permissions of the folder.. anyway, something is wrong.. To replicate this
> scenario Folder1(or another of the shared mailbox) shouldn't have been
> activated before by the user by clicking. In my first post I thought there
> was something wrong with proc2() but later I realized that is the
> combination
> of both procedures but i missed it because proc1() was executed
> automatically
> when Outlook starts. I'm not really running GlobalTest() but let's say
> that
> is the scenario.

> Possible Solution 1 :
> The user clicks on one of the folders of the shared mailbox after
> starting
> Outlook and then Globaltest() runs perfectly. Ok, that's no problem, but
> I'm
> not sure if later, after some hours without using the shared mailbox the
> user
> will face the same problem when running GlobalTest() or proc1() and
> proc2()
> separately after each other under the conditions described before...

> Possible Soution 2:

> The user "programmatically" clicks the shared mailbox before executing
> proc1()

> Sub GlobalTest()
> Cal proc2 ' Set the ActiveExplorer to a folder of the shared mailbox
> (not necessarily \Folder1)
> Call proc1
> Call proc2
> End Sub

> Well it works... but I don't want to be forced to run proc2() before
> running proc1(). Firstly I don't find it fair and secondly sometimes I'm
> only
> interested on proc1() and if I run proc2() it means that I'll will have
> to
> change the folder automatically to get the previos folder where the user
> was
> working before calling proc1().

> I really hope that the situation is more clear know and well, I don't
> find
> any proper solution to this problem and I ask myself it this special
> situation proc1() and proc2() executed under the circunstances described
> before could be considered a bug of Outlook or Exchange... or just
> something
> to live with...I don't hope so.

> Using Outlook 2003 and Exchange 2003

> -------------
> Thanks for your help
 
A

Alberto

Hi Ken, lot of thanks trying to clarify the problem. I have found now more

light. It seems nothing to do with VBA but with the initialization process of

Outlook.

CASE 1 ( The scenario where I made all the tests)

1) Internet connection available

2) Outlook starts

3) Run the macro Globaltest() * with the precaution of not

"touching" before any folder of the shared mailbox.

4) Folder(s) instantiated in proc2 appears with the grey preview pane

5) During the rest of the session having the problems with folder(s)

instantiated in proc2().

CASE 2

1) Internet connection NOT available

2) Outlook starts

3) Wait a little and reconnect again

4) Run the macro Globaltest() *

5) It works fine!

CASE 3 ( Variant of CASE 1)

1) Internet connection available

2) Outlook starts

3) Run the macro Globaltest() *

4) Folder(s) instantiated in proc2 appears with the grey preview pane

5) During the rest of the session having problems with folder(s)

instantiated in proc2().

6) Disconnect

7) Reconnect

8) Run the macro Globaltest() ..It doesn't work but ..

9) Clicking on the folder(s) of the shared folder

10) Globaltest() works with the normal behauvior of the folders

Well, as long I know more I get confussed. Do you think it's possible to

make some settings from cliente side or server side to make it run properly

like it runs to you.

Sincerely, lot of thanks...
wrote:


> I'm sorry, I can't reproduce your problem here with Outlook 2003 and
> Exchange 2003. I modified your code to first get the Items collection of a
> public folder in my public folders store, then to display the Inbox folder
> of my Support mailbox. The folder displayed correctly and the preview pane
> displays just fine.

> >

>

> "Alberto" <Alberto> wrote in message
> news:F80118FF-8016-40E1-81F7-2FCC82961964@microsoft.com...
> > Hi Ken,
> > Thanks for your answer. I see that my previous post was quite confussing
> > and
> > difficult to understand but in every post that I wrote I always wrote
> > what I
> > knew at that particular moment, now for example I have done some
> > progresses.
> > I'll try to be clear an specific now because there's something wrong about
> > this and don't think is a small issue.
> > Say:
> > Sub GlobalTest()
> > Call proc1
> > Call proc2
> > End Sub
> > Sub proc1()
> > ' Acces to a Public Folder
> > Dim ObjFolder As Outlook.MAPIFolder
> > Dim MyItems as Outlook.Items
> > Set ObjFolder = GetFolder("Öffentliche Ordner\FolderA\FolderB") ' Sue's
> > function
> > Set MyItems = ObjFolder.items
> > ' Here some operations with the items (seems not to be relevant at all
> > which operations)
> > Set ObjFolder = Nothing
> > Set MyItems = Nothing
> > End Sub
> > Sub proc2()
> > 'Sub to show a folder of a shared Mailbox
> > Dim ObjFolder As Outlook.MAPIFolder
> > Set ObjFolder = GetFolder("Postfach - ASharedMailbox\Folder1")
> > Set outlook.ActiveExplorer.CurrentFolder = ObjFolder
> > Set ObjFolder = Nothing
> > End Sub
> > Note: I have cutted the real procedures but the above code is the relevant
> > one.
> > So, after running GlobalTest() the preview pane of the explorer becomes
> > grey. I can open the items , that's true but i.e. I can not see properly
> > the
> > permissions of the folder.. anyway, something is wrong.. To replicate this
> > scenario Folder1(or another of the shared mailbox) shouldn't have been
> > activated before by the user by clicking. In my first post I thought there
> > was something wrong with proc2() but later I realized that is the
> > combination
> > of both procedures but i missed it because proc1() was executed
> > automatically
> > when Outlook starts. I'm not really running GlobalTest() but let's say
> > that
> > is the scenario.
> > Possible Solution 1 :
> > The user clicks on one of the folders of the shared mailbox after
> > starting
> > Outlook and then Globaltest() runs perfectly. Ok, that's no problem, but
> > I'm
> > not sure if later, after some hours without using the shared mailbox the
> > user
> > will face the same problem when running GlobalTest() or proc1() and
> > proc2()
> > separately after each other under the conditions described before...
> > Possible Soution 2:
> > The user "programmatically" clicks the shared mailbox before executing
> > proc1()
> > Sub GlobalTest()
> > Cal proc2 ' Set the ActiveExplorer to a folder of the shared mailbox
> > (not necessarily \Folder1)
> > Call proc1
> > Call proc2
> > End Sub
> > Well it works... but I don't want to be forced to run proc2() before
> > running proc1(). Firstly I don't find it fair and secondly sometimes I'm
> > only
> > interested on proc1() and if I run proc2() it means that I'll will have
> > to
> > change the folder automatically to get the previos folder where the user
> > was
> > working before calling proc1().
> > I really hope that the situation is more clear know and well, I don't
> > find
> > any proper solution to this problem and I ask myself it this special
> > situation proc1() and proc2() executed under the circunstances described
> > before could be considered a bug of Outlook or Exchange... or just
> > something
> > to live with...I don't hope so.
> > Using Outlook 2003 and Exchange 2003
> > -------------> > Thanks for your help


> .
>
 
K

Ken Slovak - [MVP - Outlook]

I have no idea what settings would make the code work or not work as you

describe, so I have no idea how to fix what you're seeing. I can't repro it

here so I'm not sure what's happening on your end.

"Alberto" <Alberto> wrote in message

news:EAAAE302-E159-47EB-AC5E-AE2074DCF76B@microsoft.com...

> Hi Ken, lot of thanks trying to clarify the problem. I have found now more
> light. It seems nothing to do with VBA but with the initialization process
> of
> Outlook.

> CASE 1 ( The scenario where I made all the tests)

> 1) Internet connection available
> 2) Outlook starts
> 3) Run the macro Globaltest() * with the precaution of not
> "touching" before any folder of the shared mailbox.
> 4) Folder(s) instantiated in proc2 appears with the grey preview pane
> 5) During the rest of the session having the problems with folder(s)
> instantiated in proc2().

> CASE 2

> 1) Internet connection NOT available
> 2) Outlook starts
> 3) Wait a little and reconnect again
> 4) Run the macro Globaltest() *
> 5) It works fine!

> CASE 3 ( Variant of CASE 1)

> 1) Internet connection available
> 2) Outlook starts
> 3) Run the macro Globaltest() *
> 4) Folder(s) instantiated in proc2 appears with the grey preview pane
> 5) During the rest of the session having problems with folder(s)
> instantiated in proc2().
> 6) Disconnect
> 7) Reconnect
> 8) Run the macro Globaltest() ..It doesn't work but ..
> 9) Clicking on the folder(s) of the shared folder
> 10) Globaltest() works with the normal behauvior of the folders

> Well, as long I know more I get confussed. Do you think it's possible to
> make some settings from cliente side or server side to make it run
> properly
> like it runs to you.

> Sincerely, lot of thanks...
 
A

Alberto

Thank you Ken. I give up with the issue. I hope someday I will find why 2

operations just like:

------
Dim MySharedFolder, MyPublicFolder

Set MyPublicfolder = ..... 'Folder in Exange Public Folder

Set MySharedFolder = ....'Folder in shared mailbox

----------
give me a problem when I run this code and go after that to the shared

folder without having "touched" it before.

Thanks for your advices.
wrote:


> I have no idea what settings would make the code work or not work as you
> describe, so I have no idea how to fix what you're seeing. I can't repro it
> here so I'm not sure what's happening on your end.

> >

>

> "Alberto" <Alberto> wrote in message
> news:EAAAE302-E159-47EB-AC5E-AE2074DCF76B@microsoft.com...
> > Hi Ken, lot of thanks trying to clarify the problem. I have found now more
> > light. It seems nothing to do with VBA but with the initialization process
> > of
> > Outlook.
> > CASE 1 ( The scenario where I made all the tests)
> > 1) Internet connection available
> > 2) Outlook starts
> > 3) Run the macro Globaltest() * with the precaution of not
> > "touching" before any folder of the shared mailbox.
> > 4) Folder(s) instantiated in proc2 appears with the grey preview pane
> > 5) During the rest of the session having the problems with folder(s)
> > instantiated in proc2().
> > CASE 2
> > 1) Internet connection NOT available
> > 2) Outlook starts
> > 3) Wait a little and reconnect again
> > 4) Run the macro Globaltest() *
> > 5) It works fine!
> > CASE 3 ( Variant of CASE 1)
> > 1) Internet connection available
> > 2) Outlook starts
> > 3) Run the macro Globaltest() *
> > 4) Folder(s) instantiated in proc2 appears with the grey preview pane
> > 5) During the rest of the session having problems with folder(s)
> > instantiated in proc2().
> > 6) Disconnect
> > 7) Reconnect
> > 8) Run the macro Globaltest() ..It doesn't work but ..
> > 9) Clicking on the folder(s) of the shared folder
> > 10) Globaltest() works with the normal behauvior of the folders
> > Well, as long I know more I get confussed. Do you think it's possible to
> > make some settings from cliente side or server side to make it run
> > properly
> > like it runs to you.
> > Sincerely, lot of thanks...


> .
>
 
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