Shortcuts in Outlook Business Manager not wokring

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D

Dan The Man

Hi.
We have some employees that use contact manager with Outlook 2007. Creating
new contacts goes fine and also sharing them. But on the right side you have
the letters A-Z or similar that works as a shortcut. Pressing one of these
should take you to a view of your contacts starting with this letter. But it
doesn't. The first time you click on a letter it just show some random
contacts. And after that none of them give you a result at all. I gave
checked that there isn't any diasbled addons in Outlook. Anyone have any idea
?
 
L

Leonid S. Knyshov // SBS Expert

On 3/9/2010 3:25 AM, Dan The Man wrote:
> Hi.
> We have some employees that use contact manager with Outlook 2007. Creating
> new contacts goes fine and also sharing them. But on the right side you have
> the letters A-Z or similar that works as a shortcut. Pressing one of these
> should take you to a view of your contacts starting with this letter. But it
> doesn't. The first time you click on a letter it just show some random
> contacts. And after that none of them give you a result at all. I gave
> checked that there isn't any diasbled addons in Outlook. Anyone have any idea
> ?

Not sure, but it can be related to an Outlook view.

The contacts can be arranged by a different field, so a pseudo-random
order might actually make sense.

View -> Current View -> Customize Current View

Check what is the "Sort..." set to. It should say File As. If your File
As settings are correct for your contacts, that should be sufficient,
but test it with other values.
Leonid S. Knyshov
Crashproof Solutions
510-282-1008
Twitter: @wiseleo
http://crashproofsolutions.com
Microsoft Small Business Specialist
Please vote "helpful" if I helped you :)
 
D

Dan The Man



"Leonid S. Knyshov // SBS Expert" wrote:

> On 3/9/2010 3:25 AM, Dan The Man wrote:
> > Hi.
> > We have some employees that use contact manager with Outlook 2007. Creating
> > new contacts goes fine and also sharing them. But on the right side you have
> > the letters A-Z or similar that works as a shortcut. Pressing one of these
> > should take you to a view of your contacts starting with this letter. But it
> > doesn't. The first time you click on a letter it just show some random
> > contacts. And after that none of them give you a result at all. I gave
> > checked that there isn't any diasbled addons in Outlook. Anyone have any idea
> > ?

> Not sure, but it can be related to an Outlook view.
>
> The contacts can be arranged by a different field, so a pseudo-random
> order might actually make sense.
>
> View -> Current View -> Customize Current View
>
> Check what is the "Sort..." set to. It should say File As. If your File
> As settings are correct for your contacts, that should be sufficient,
> but test it with other values.
> > Leonid S. Knyshov
> Crashproof Solutions
> 510-282-1008
> Twitter: @wiseleo
> http://crashproofsolutions.com
> Microsoft Small Business Specialist
> Please vote "helpful" if I helped you :)
> .
>


Hi.
Funny thing....If thy change the current view and choose to sort by company
name they are able to use the shortcut with the letters on the right side.
Everything seems normal. But as soon as they changeto theur mail and then
back again the view is back to default and the same problem again. Is there a
way to permanently save the view where you choose to sort by company name ?
 
L

Leonid S. Knyshov // SBS Expert

On 3/10/2010 1:33 AM, Dan The Man wrote:
>
> Hi.
> Funny thing....If thy change the current view and choose to sort by company
> name they are able to use the shortcut with the letters on the right side.
> Everything seems normal. But as soon as they changeto theur mail and then
> back again the view is back to default and the same problem again. Is there a
> way to permanently save the view where you choose to sort by company name ?

OK, so this suggestion works?

Good, now we just need to make it stick.

View -> Define Views. Modify whichever view you wish to use for this.
Leonid S. Knyshov
Crashproof Solutions
510-282-1008
Twitter: @wiseleo
http://crashproofsolutions.com
Microsoft Small Business Specialist
Try Exchange Online http://bit.ly/free-exchange-trial
Please vote "helpful" if I helped you :)
 
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