BCM Search does not show results

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E

Eddie H.

Currently we are using BCM 2007 with about 10 users attached to our database.

We have multiple users having issues with the following:

The users input a name in the search text box under Business Contacts and

hit enter. The name that they input is a name that has been modified in the

past. But when the search finishes, BCM indicates that there is no such item

found. This occurs with any names at random. In order to temporarilty

address the users issue I have them click on mail in the navigation pane and

then click on contacts to get back to their BCM. Some of the users have

success when using this method but some do not and have to completely close

Outlook. IS there anything that I need toi be looking at in order to make

sure that the search is working correctly.

Alos they all have the search indexer enabled and working correctly on their

machines.

Thank You
 
R

Raul Thomas

Can you give me the operating system details and if we also have windows

desktop 4.0 installed ?

Regards

Rahul Thomas

MSFT

"Eddie H." <EddieH> wrote in message

news:CC3DC5D6-267E-444B-88FB-6DAFBD693EF0@microsoft.com...
> Currently we are using BCM 2007 with about 10 users attached to our
> database.
> We have multiple users having issues with the following:

> The users input a name in the search text box under Business Contacts and
> hit enter. The name that they input is a name that has been modified in
> the
> past. But when the search finishes, BCM indicates that there is no such
> item
> found. This occurs with any names at random. In order to temporarilty
> address the users issue I have them click on mail in the navigation pane
> and
> then click on contacts to get back to their BCM. Some of the users have
> success when using this method but some do not and have to completely
> close
> Outlook. IS there anything that I need toi be looking at in order to make
> sure that the search is working correctly.

> Alos they all have the search indexer enabled and working correctly on
> their
> machines.

> Thank You
 
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