OUTLOOK 2010 crashes trying to print any e-mail with HTML formating.

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D

Down here

I have been using OUTLOOK 2010 for about a month with my WIN 7 system. Today it will not print any emails with a HTML format. I have tried rebooting etc. I have not added anythjing to my system since I have loaded Office 2010 to the system.

HELP....

If I go to my other machine that is ruinning Vista pro with Outlook 2007 everything runs.
 
S

Suzanne S. Barnhill [MVP]

It would probably be a good idea to post your question in a forum for

Outlook; this one is for Word.

Suzanne S. Barnhill

Fairhope, Alabama USA

http://sbarnhill.mvps.org

" Down here" <=?utf-8?B?RG93biBoZXJl?=> wrote in message

news:f7dc1e2c-79c1-49d8-9dfe-c0a6c67bbe84...

>I have been using OUTLOOK 2010 for about a month with my WIN 7 system.

>Today it will not print any emails with a HTML format. I have tried

>rebooting etc. I have not added anythjing to my system since I have loaded

>Office 2010 to the system.

>

> HELP....

>

> If I go to my other machine that is ruinning Vista pro with Outlook 2007

> everything runs.

>

Suzanne S. Barnhill

Microsoft MVP (Word)

Words into Type

Fairhope, Alabama USA
 
S

Surya Prasad Vemulapalli

Are you able to print from any other application without any issues?

Did you try to print a Plain text email from Outlook? If yes, verify the status.

Try to change the default printer to XPS Document Writer in Windows 7 using the steps givenhere. If the Outlook 2010 prints the html emails using the XPS Document Write then you may need to uninstall the driver and then install the latest driver for the problem printer.
 
D

Down here

I spent 6 hours with Microsfot's Level 3 technician yesterday.

No solution yet.

I can print plain text messages from outlook 2010 but not HTMLs. I can print HTMLs from all of the other applications on my ssytem: Word, IE8, etc.

Very confusing.

I may have to to a clean install. What a bummer.....

I have a Microsoft level 1 tech calling me at 5 PM EST to figure out the problem.

Thank you for your response.
 
D

Down here

You are correct.

My mistake. I was not paying attention to the forum.
 
E

Exavior

Did anyone ever get a fix for this? I am noticing the same issue on our network.
 
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