Was working OK until did a copy from Puget Sound Energy web site and pasted into an Outlook address card. Got the hour glass forever and had to close using Task Manager. Now Outlook opens and works only in safe mode. Have run detect & repair (successfully completes but no change in performance), created new profile (no change in performance), deleted profile from registry. After deleting profile from registry and opening Outlook to set up new account, program says profile must be configured. Unable to get beyond this.