Cannot remove Hub Transport role: error code 1638

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David Bolton

Trying to uninstall an instance of Exchange 2010. Receive error code 1638 when it gets to uninstalling the Hub Transport Role. After reading some other posts, Update Rollup 3 may be the culprit. I uninstalled rollup 3 and continue to get the error message, even after a reboot. All other roles cleared and the only service left is the Microsoft Exchange Active Directory Topology service. Any ideas?

Error:

Hub Transport Role
Failed

Error:
The following error was generated when " $error.Clear(); uninstall-MsiPackage -PackagePath ($RoleInstallPath + " Mailbox\MSFTE.MSI" ) -LogFile ($RoleSetupLoggingPath + " \InstallSearch.msilog" )" was run: " Couldn't open package 'C:\Program Files\Microsoft\Exchange Server\V14\Mailbox\MSFTE.MSI'. Another version of this product is already installed. Installation of this version cannot continue. To configure or remove the existing version of this product, use Add/Remove Programs on the Control Panel. Error code is 1638." .

Couldn't open package 'C:\Program Files\Microsoft\Exchange Server\V14\Mailbox\MSFTE.MSI'. Another version of this product is already installed. Installation of this version cannot continue. To configure or remove the existing version of this product, use Add/Remove Programs on the Control Panel. Error code is 1638.

Another version of this product is already installed. Installation of this version cannot continue. To configure or remove the existing version of this product, use Add/Remove Programs on the Control Panel
 
A

AndyD_ [MVP]

Go to Start/Run

Type Installer.

Find the Microsoft Full Text Indexing Engine for Exchange .

Right-Click, Select to uninstall.

ReRun Exchange setup and see if you can uninstall.

If not, reboot and try again.
 
S

scott_k2003

Just came across this answer this morning while faced with the exact same problem. This solution worked.
Now question is, why did this suddenly become an issue? I dont remember having this problem earlier before a handful of patches were applied.
 
D

David Bolton

I tried this and it did not work however, I re-installed update rollup 3 again and was able to uninstall exchange fully this time. Strange that I did not have to uninstall UR3 before attempting the exchange uninstall again, but it worked!
 
R

Ras2010

I was doing the import-mailbox function on a second server with only the mailbox role and management tools. I completed that task and went to uninstall Exchange 2010 and had the same error.

I tried uninstalling the indexing component, but it only let me repair it, no uninstall option.

I re-installed update rollup 3 per David Bolton's recommendation and that worked beautifully. Thank you all.
 
J

Jason Sherry [MVP]

To find the Full Text Indexing installer package easily add " Subject" to the column list in Explorer.

I uninstalled both RU3 and Full Text Indexing, then I was able to uninstall the HT role.

Microsoft Infrastructure & Collaboration Architect, Exchange MVP, MCSE:M http://jasonsherry.org
 
F

Fer Espindola

I re-installed update rollup 3 and works for me too.

Regards
 
B

Benedict Pasaribu

Hi Andy,

This works for me, looking the Microsoft Full Text Engine for Exchange Server Setup (10089F)

Thanks.
 
M

Mark DePierro

Had the same problem but after Rollup 4, you can only " Repair" the FTE from the Control Panel. After I did this I was able to uninstall Exchange from the setup, remove role method. (BTW, I did not have to copy the RTM MSFTE.MSI package from the CD).

Hope this helps,

Mark
 
D

Donald Lopez

I had the same problem, however, the only thing I had to do to resolve this issue and successfully uninstall was to remove any Watermarks listed in the Exchange Server Reg keys under HKLM\Microsoft\ExchangeServer\V14.

The watermarks may be listed under each Exchange Server role, such as HubTransportRole or Mailbox, etc.

For my situation there was only one listed under the HubTransportRole that I had to remove. Once that was done, the uninstall worked without having to reinstall anything else thankfully.
 
R

Ronald1971

Hi,

What also works is to remove RU4 and RU3 all the way down to RTM. Then remove E2010 HT role.

BR,

Ronald
 
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