Missing Junk Mail Folder

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P

PJGLICK1

I have a user does not have a junk mail folder in their folder list even though mail has been found to be sent to it?  How to we add the junk mail folder back into the folder list or does it have to be re-created?
Thanks

Paul
 
A

AndyD_ [MVP]

If its really not there, start Outlook with the /resetfolders switch and see if it gets recreated.
 
A

Allen Song

Hi,

Please use MFCMAPI Edit to check whether the folder exists there.

1, Download MFCMAPI using the following link:
http://www.microsoft.com/downloads/details.aspx?FamilyID=55fdffd7-1878-4637-9808-1e21abb3ae37&DisplayLang=en
2, Launch MFCMAPI tool on the user's client.

3, Go to Session -> Logon and Display Store Table
4, Select the outlook profile of the user and double-click "Mailbox - your user name"
5, Expand "Root Container"
6, Expand "Top of Information Store"

Note: if the user has configured the outlook profile to use cached mode, we need to expand "IPM_subtree" under root container

7, Is Junk Mail Folder there?

Thanks

Allen
 
P

PJGLICK1

Yes it is there.  Now how do I get it back into the folder list?

Thanks

Paul
 
A

Allen Song

Hi,

Please highlight the Junk E-mail folder in MFCMAPI, in the right panel, locate the PR_ATTR_HIDDEN property, check whether the value is the False. If not, please double click it, uncheck Boolean option in order to change it to False.

After that, please reopen Outlook to check this issue.

Thanks

Allen
 
G

Grant Wichenko



One user has the junk e-mail folder deleted from her outlook folder list. How do I recreate it?

Thanks.

Grant Wichenko
 
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