Office Outlook 2010 Hangs when opening a calendar event.__

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R

RIP_Jarhead

Hi,

Office outlook 2010 hangs whenever opening a event item sent to us.

The mail just says looking for this meeting, and then hangs there doing nothing.

Outlook also hangs when you try open the calendar, and if you are able to open the calendar, then it hangs when you try to send a meeting request.

OS = Windows 7 x86

Office 2010 Pro Plus
 
R

RIP_Jarhead

Hi There,

The email account the person is using is and exchange account.

Yes it happens with all the meeting requests.

Will that document work for office 2010 as well, considering its for 2003 and 2007?

Thank you

Regards
 

Diane Poremsky

Senior Member
Outlook version
Outlook 2016 32 bit
Email Account
Office 365 Exchange
Will that document work for office 2010 as well, considering its for 2003 and 2007?

Yes, it applies to versions where the following is true:

This behavior may occur if Outlook is running an offline folder (.ost) file in non-Unicode mode on a server that is running Microsoft Exchange Server. If your profile was configured to run in offline mode before you upgraded to Outlook 2003 or to Outlook 2007, you are still using the old .ost file that does not support Unicode, and Outlook is still running in non-Unicode mode on the Exchange server.

If you made a new profile in Outlook 2010, it does not apply.

 
R

RIP_Jarhead

Will that document work for office 2010 as well, considering its for 2003 and 2007?

Yes, it applies to versions where the following is true:

This behavior may occur if Outlook is running an offline folder (.ost) file in non-Unicode mode on a server that is running Microsoft Exchange Server. If your profile was configured to run in offline mode before you upgraded to Outlook 2003 or to Outlook 2007, you are still using the old .ost file that does not support Unicode, and Outlook is still running in non-Unicode mode on the Exchange server.

If you made a new profile in Outlook 2010, it does not apply.

Hi,

So upgrading from 2007 to 2010 isn't ideal, it would be best to remove 2007 and install 2010 from scratch.

But this article should help none the less if you just upgraded?

Thank you

Regards
 

Diane Poremsky

Senior Member
Outlook version
Outlook 2016 32 bit
Email Account
Office 365 Exchange
So upgrading from 2007 to 2010 isn't ideal, it would be best to remove 2007 and install 2010 from scratch.

But this article should help none the less if you just upgraded?

It depends... was the profile new in Outlook 2007 (or 2003)? If so, its already a unicode file format. You can't have two outlook's installed at once so unless you have the click to run version of Home & Business, installing Outlook 2010 removed Outlook 2010. (and if you have click to run, you have a new profile in it)

Do you know what version of Exchange you connect to?

 
R

RIP_Jarhead

So upgrading from 2007 to 2010 isn't ideal, it would be best to remove 2007 and install 2010 from scratch.

But this article should help none the less if you just upgraded?

It depends... was the profile new in Outlook 2007 (or 2003)? If so, its already a unicode file format. You can't have two outlook's installed at once so unless you have the click to run version of Home & Business, installing Outlook 2010 removed Outlook 2010. (and if you have click to run, you have a new profile in it)

Do you know what version of Exchange you connect to?

I would guess that it is Exchange 2007. I myself don't connect to it. Only select users. I don't manage it or anything like that either. It's managed by our clients. It's their server.
 
C

Caleb_S

Outlook 2010 also hangs when opening the calendar after upgrading from 2007. I have created an entirely new profile and it still doesn't work.
 
C

Caleb_S

So get this. After doing a repair on the office install, rebooting and creating a new profile it didn't work. The only bit thing that remained from Outlook 2007 was my archive file. I closed the archive file and bam! I could now access my calendar without any issues. I then proceeded to open the archive file again because I need access to it. While I had access to both initially, the problem returned when restarting outlook. I then learned that if I opened my archive file before accessing my calendar it would work... odd.

That is as far as I have gotten right now. I suspect repairing the archive file or perhaps moving it to a new archive file will resolve the problem.
 
C

Caleb_S

repairing the archive file did not work. It appears that there is two options. Leave my archive folder open and expanded at all times or try moving the data to a brand new archive file created with outlook 2010. I will post back on what I find.
 
C

Caleb_S

Moving my archived files to a newly created archive file solved the problem!
 
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