In newly installed Outlook 2010, using Windows 7, everything transferred perfectly. My emails, files, accounts, and contacts are all in Office and Outlook 2010. However, myContacts do not appear in my address book - in fact there are no address books. I used this article KB287563 and did everything it said. Yet when I get to Step 3 Outlook will not let me 'click to select the " Show this folder as an e-mail address book' check box. It is grayed out. We are using Windows 7 Ultimate, Office 2010. So frustrating - every new email I have to go to Contacts and cut and paste the address. When I hit the " TO:" or CC: nothing comes up. Tried MS support but my PID number wasn't recognized (why not?). Do I need to pay to get help to fix this? Any advice would be so much appreciated. I've tried to change the properties of the contacts folder but same issue - check box not available. Thanks so much!