outlook 2007 hangs on send/receive on intial start up with 5 seconds left

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When ever i start outlook 2007 it does a send/receive but it stops with 5 seconds to go and hangs, the only way i can get it started again is to close outlook, open task manager, kill outlook.exe and then reopen outlook. It works fine from there until i reboot the machine and open outlook again.

I have tried removing all add-ins, creating new mail profile, scanpst, disabled anti virus mail scan.

I am using outlook connector and was wodnering if this could be causing the issue.

Niranjan I K

Do you get any error message?

Find the detailed error message in Event Viewer using the steps givenhere and reply with the same.


Hi there

No i dont get any error message at all, it just hangs with syncronizing folders, everytime i check the send/receive progress it indicates 5 seconds left. i created a new mail profile with a brand new pst file over the weekend and it was working fine until this morning. I had to then close outlook, open task manager shutdown outlook.exe and then reopen outlook from then on it wokrs fine until i power down the machine.

The errro message i get in event veiwer is only the message where i shutdown outlook.exe as below

ID: 6, Application Name: Microsoft Office Outlook, Application Version: 12.0.6535.5005, Microsoft Office Version: 12.0.6425.1000. This session was terminated unexpectedly.

Any assistance would be greatly apprecited.


The problem is still persisting, i have 5 POP3 accounts and now it is hanging on send/receive of each one. This afternoon i have removed Outlook Connector and deleted the ost files asscoaited with Connector and it seems to have solved the problem.

I will let it run for a while and see if it has actually solved the issue.


After removing outlook connector everything worked perfectly since it was removed on July 27th.

Today i installed Outlook Connector 32 Bit version 14.0.4730.1010 and installed 2 hotmail accounts, as soon as doing this outlook began to hang on initial send and receive as it was previosly doing.

Is anyone experiencing this same issue, it is really annoying as i really need to access hotmail accounts

D Horse

Hi folks,

I was not able to repair sync issues with Outlook Connector 32Bit (Vista, Outlook 2003, 600 email per day.) Deleting the hotmail configuration file works temporarily but the problem recurs. I have very few references to the problem on line, none of which provided a solution but there are several fixes of a general nature that I have not tried.

Instead, I changed my setting in hotmail to forward all email to another POP3 accountand discontinued use of the Connector. You can group email by the server it comes from if that is an issue. This has worked well pending a solution on the Connector issue or more time to try various other general fixes.

Regards, Dave Horsman


I have been having the same problems for quite some time now and like the posts on this board, I have removed add-ins and rebuilt the .pst files, but the problem continues. I have 2 POP accounts plus the Outlook Connector. I don't believe it is the Outlook Connector because I have Outlook 2007 on my laptop using it and I don't have the problem there. The only difference that I can see is that on my laptop I have only one POP3 account.

My desktop Outlook (the one with the problems) has other issues too, such as I have it set up to download headers for emails over a certain size, but if I download the rest of the message and then click on it to see it, it loses all the attachments.

Microsoft apparently is not acknowledging any of these issues with Outlook 2007. I am reluctant to go to Outlook 2010 because I don't know if the problem exists with it or not.

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