Outlook 2010 Hangs When Importing A Large E-mail Folder

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Z

ZianAtUCI

When I try to import a large folder with lots of e-mail from another PST file, Outlook 2010 hangs and I have to forcibly reboot the computer.

Environment:

-Dell Desktop

-Windows 7 Professional 32-bit

-Microsoft Office 2010

Steps to reproduce:

1. File | Open | Import

2. Select the source PST file and walk through the wizard.

Progress bar(s) should appear.

After a little while, the window is grayed out and Windows 7 sticks “(Not Responding)” in the window"s title.

When I click the red X in the upper right-hand corner, Windows Error Reporting (WER) kicks in and tries to restart Outlook. Unfortunately, a second Outlook.exe process remains. This one cannot be killed in Task Manager, even if I elevate to gain administrative powers.

Consequently, my only recourse is to turn off the power to the desktop and start the computer again.

Additional Details:

Outlook:

-I"ve tried running ScanPST.exe on both the source and destination PST files. That makes no difference.

-I"ve already tried making a brand new mail profile and Outlook PST to import into.

-This is a fresh install of Microsoft Office 2010

Other:

-I just reformatted the computer and installed Windows 7 on the desktop.

If necessary, I am mildly technically proficient so I can provide Process Monitor logs, memory dumps, etc.
 
M

Milly Staples - MVP Outlook

Rather than import (always a bad idea) simply open the other .pst file and use drag and drop to move the folder from one .pst to the other.





" ZianAtUCI" wrote in message news:552bd4db-5255-4ef9-a351-d1ff9bef95a2@communitybridge.codeplex.com...

When I try to import a large folder with lots of e-mail from another PST file, Outlook 2010 hangs and I have to forcibly reboot the computer.

Environment:

-Dell Desktop

-Windows 7 Professional 32-bit

-Microsoft Office 2010

Steps to reproduce:

1. File | Open | Import

2. Select the source PST file and walk through the wizard.

Progress bar(s) should appear.

After a little while, the window is grayed out and Windows 7 sticks "(Not Responding)" in the window's title.

When I click the red X in the upper right-hand corner, Windows Error Reporting (WER) kicks in and tries to restart Outlook. Unfortunately, a second Outlook.exe process remains. This one cannot be killed in Task Manager, even if I elevate to gain administrative powers.

Consequently, my only recourse is to turn off the power to the desktop and start the computer again.

Additional Details:

Outlook:

-I've tried running ScanPST.exe on both the source and destination PST files. That makes no difference.

-I've already tried making a brand new mail profile and Outlook PST to import into.

-This is a fresh install of Microsoft Office 2010

Other:

-I just reformatted the computer and installed Windows 7 on the desktop.

If necessary, I am mildly technically proficient so I can provide Process Monitor logs, memory dumps, etc.
 
Z

ZianAtUCI

I found a solution:

1. Open the PST with Outlook and compact it

2. Try moving the folder (importing or drag-and-drop doesn't matter).
 
Z

ZianAtUCI

When I tried to drag and drop the folder to another PST from the main Outlook PST to a PST on a USB drive, Outlook got stuck again.
 
L

levi.rogers

I am having the exact same issue. It is ____ me off - I don't want to have to do this with every user I upgrade to Office 2010.Levi
 
L

levi.rogers

Furthermore when I follow your drag and drop approach it freezes as well. FFS.

Levi

EDIT: And seriously why can I NOT kill the outlook.exe process no matter how i try and do it.
 
L

levi.rogers

Well so far the only work around that I really found was to take the old .pst files and import them into a new .pst file on Office Outlook 2007. Than take this file and import it into a new file in Office 2010. Not very elegant but at least done.

I still struggle to kill the outlook process when it crashes, it does still seem to be crashing every so often. Doing a full reinstall now using microsoft removal tools.

Levi
 
G

GordonBP

When I tried to drag and drop the folder to another PST from the main Outlook PST to a PST on a USB drive, Outlook got stuck again.

Don't use a pst file on a removable USB drive.

Copy it to your HDD, open it in Outlook, THEN drag the folder to it. Close the pst file within Outlook when finished, copy back to the USB drive.

PST files on removable/USB/Network drives are not supported because Outlook requires constant read/write access to them.

If you find my response helpful, please click on the " Vote as Helpful" button!Thank you!

 
L

levi.rogers

Funny because the microsoft tech just told me I should put it on a usb drive. Regardless my way worked, now onto the activation issues.Levi
 
G

GordonBP

Funny because the microsoft tech just told me I should put it on a usb drive. Regardless my way worked, now onto the activation issues.LeviI expect the MS " tech" told you to import as well!

If you find my response helpful, please click on the " Vote as Helpful" button!Thank you!

 
L

levi.rogers

Surprisingly no he didn't....I was a bit astonished as well.

Unfortunately now we have moved onto a new set of issues.

Outlook 2010 " Freezes" on Send/Receive. This is the start of the problem. The real problem lies in the fact that it will not let me kill the Outlook.exe process that it leaves hanging out there. Any thoughts on this? I have tried through the Task Manager as well as using taskkill /f /pid. The microsoft tech hasn't answered my new emails about this.

Any help would be appreciated I have a user ready to kill me because and I quote " My email worked fine before why did you change it?" - user is running Office XP.

I appreciate your help.

Levi
 
L

levi.rogers

I have now tried the following steps:

Don't ask me why, I just hit this blog and found the steps below and almost did not do them. I have a brand spanking ne load of Windows 7 Ent with a brand new load of Office 2010 and was having the same issues with Outlook not reopening when closed no matter how long you waited.. I had tried all the registry tricks i seen posted here and elswhere not one of them worked. I did the add ins thing and that too failed. However when i deleted that registry key and readded the profile it worked.

The following steps should fix the problem:

1. Close Outlook 2010

2. Start Registry Editor (Go to Start, type Regedit in Search Programmes and Files to locate Regedit.exe and then click on it)

3.In the registry editor go to HKEY_CURRENT_USERS\Software\Microsoft\WindowsNT\CurrentVersion\Windows Messaging Subsystem.

4.Delete the Profiles key.

5.Restart Outlook 2010

6. While starting Outlook 2010 shall prompt to create Profile. Type Outlook as name for Profile. Click OK.

7. Re- connect all email account that you have, as if creating new accounts. ( Not only shall new accounts shall be created , the older messages shall also reappear.)

Now Outlook 2010 shall work normally and superfast. No hanging up. No processes to kill. It shall open and close normally.

Enjoy Outlook 2010 and use all the features.

----------------------------
They did not work. Still freezing to the point that I can't get the machine to even shutdown properly. Fairly rough for a brand new install of Windows 7 and Office 2010.

Levi
 
L

LSG63

I am having the same problem. Started off as an upgrade from Outlook 2007 (Win 7 Ult) where Outlook 2010 was setup to use the 2007 .pst file. It loaded the file but then hung up and a restart to the system was the only way to reopen Outlook 2010 (which subsequently hung up.) The only way Outlook 2010 does not hang up is by not using my old data from 2007. It functions well until I try to switch to the 2007 file or import the data from the 2007 file. Need an answer to this problem.
 
T

Tan-san

I have now tried the following steps:

Don't ask me why, I just hit this blog and found the steps below and almost did not do them. I have a brand spanking ne load of Windows 7 Ent with a brand new load of Office 2010 and was having the same issues with Outlook not reopening when closed no matter how long you waited.. I had tried all the registry tricks i seen posted here and elswhere not one of them worked. I did the add ins thing and that too failed. However when i deleted that registry key and readded the profile it worked.

The following steps should fix the problem:

1. Close Outlook 2010

2. Start Registry Editor (Go to Start, type Regedit in Search Programmes and Files to locate Regedit.exe and then click on it)

3.In the registry editor go to HKEY_CURRENT_USERS\Software\Microsoft\WindowsNT\CurrentVersion\Windows Messaging Subsystem.

4.Delete the Profiles key.

5.Restart Outlook 2010

6. While starting Outlook 2010 shall prompt to create Profile. Type Outlook as name for Profile. Click OK.

7. Re- connect all email account that you have, as if creating new accounts. ( Not only shall new accounts shall be created , the older messages shall also reappear.)

Now Outlook 2010 shall work normally and superfast. No hanging up. No processes to kill. It shall open and close normally.

Enjoy Outlook 2010 and use all the features.

----------------------------
They did not work. Still freezing to the point that I can't get the machine to even shutdown properly. Fairly rough for a brand new install of Windows 7 and Office 2010.

LeviLevi's trick worked for me. Is it really necessary to use " Outlook" as the profile name though? Just curious.
 
L

levi.rogers

I had stated this did not work for me, however, I have a host of other issues including indexing, conditional file locking etc.

However to answer your question, No the name " Outlook" does not matter. Name it whatever you want. Unless you have a third party program that is specifically looking for the profile " outlook" to interact with. Calyx Point would be an example of a 3rd party that looks for this.Levi
 

Diane Poremsky

Senior Member
Outlook version
Outlook 2016 32 bit
Email Account
Office 365 Exchange
Levi's trick worked for me. Is it really necessary to use " Outlook" as the profile name though? Just curious.

No. It's actually better if you use a unique name every time you need to delete a profile and make a new one - if you don't remove certain files from %appdata%\microsoft\outlook and %localappdata%\microsoft\outlook, you risk using the files used by the old profile and they could be the cause of the problems.

 

Diane Poremsky

Senior Member
Outlook version
Outlook 2016 32 bit
Email Account
Office 365 Exchange
I was not aware of this thanks for the heads up!

It doesn't always make a difference - and in the case of NK2, you need to change the filename if you want to try to use the old NK2 in a new profile, but if you are making a new profile because the old one is not working, use a new name to insure you aren't using the old files.

 
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