Outlooks tells me my folders are full but won't allow me to delete old messages.

  • Thread starter colcitygallery
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colcitygallery

Outlook will not let me send or receive messages because it says my mailbox is full. When I try to delete messages, I get a message saying " you have exceeded the size of your mailbox" . When I try to permanently delete messages using shift+delete, I get in a look and get the same 'mailbox is full' error message
 
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Ben M. Schorr [MVP]

Do you have an Exchange server or is this a POP/IMAP account with an ISP somewhere?

If it's a POP/IMAP account you may have to log into the webmail and delete a few messages there to free up some room.

Have you emptied your Deleted Items and Junk E-mail folders?

 
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