Outlook folder rename (right click 'rename' option) issue

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W

WLAN

I have access to another user's mailbox and can see outlook folders from his mailbox in my profile.

But when I try to rename outlook folder (other user), it changes the name and reverts back to original name after sometime. I cleaned OST file and created a new one. But still the issue exists when I rename a folder.

Is there any permission issue or any settings issue so that new folder name persists?
 
B

Ben M. Schorr [MVP]

Which folder are you trying to rename? If you try to rename one of the default folders Outlook/Exchange isn't going to like it.

Renaming a custom folder, assuming you have permissions to do so, should be o.k.

 
W

WLAN

I'm trying to rename custom folders only. I have owner permission for those folders. What permissions are required for renaming it?
 
B

Ben M. Schorr [MVP]

Is the other user logged in at the time you're doing this renaming? Do they also have owner permissions to the folder?

Is the other user able to successfully rename these folders?

 
W

WLAN

Yes. I didn't see the other user name in permissions tab. My user id is there with 'owner' privileges.
 
B

Ben M. Schorr [MVP]

If the other user logs out are you able to make the change and have it stick?

 
W

WLAN

whatever folder names I have renamed while the other user is logged out sticks.
 
B

Ben M. Schorr [MVP]

That's what I suspected. I think the other user's in cached mode and since it's their mailbox the next time Outlook syncs the cache with Exchange (which is frequently) your changes are getting overwritten with their cache.

Do you have to rename folders in their mailbox often?

 
W

WLAN

I can see changed folder names in my profile. But when the other user logon and check the folder name, its still old one. When outlook will update it?
 
S

samascal

Hi Guys,

We are having the same issue here and we would like some help also.

" The owner's mailbox is on a Exchange 2003 server amn the person that is trying to change the folder name is on a Exchange 2010 SP1 server" .

Do you think the issue would be resolved when we migrate the owners mailbox over to Exchange 2010?
 
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