Outlook 2010 Shutting Down When Trying to Import Contacts to Business Contact Manager

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I recently upgrade to Office 2010 Professional and I downloaded Business Contact Manager yesterday. I am trying to import my Outlook contacts to BCM following the Microsoft import wizard solution but when I try doing this, Outlook shuts down and then restarts by itself.

In Outlook I am following these steps:

Go to File Tab>>Select Business Contact Manager>> Click Import and Export>> Click on Import Outlook Contacts>>(Contacts Folder is selected by default)>> Click Import

It makes an attempt to import and then it just shuts down and restarts.

Does anyone have a six sugguestion?

Sachin Shetty

Try to drag and drop the contacts to the target folder and verify the status.

You may create a new Outlookprofile to check if it allows performing Import/Export.

Note: ensure to configure the BCM database and reconnect the old PST in the new profile.

If the issue continues, provide detailed error repot using theEvent Viewer.



thank you for the reply.

The drag and drop works fine.

I am not thrilled with creating a new profile as I don't know what the reprocussions are of doing this.

I followed the steps for the Event View and it brought back the information below. I hope I am not posting something I shouldn't!

Log Name: Application

Source: Windows Error Reporting

Date: 10/3/2010 1:32:21 PM

Event ID: 1001

Task Category: None

Level: Information

Keywords: Classic

User: N/A

Computer: xxxxxx


Fault bucket 1146297928, type 5

Event Name: CLR20r3

Response: Not available

Cab Id: 0

Problem signature:

P1: outlook.exe

P2: 14.0.4760.1000

P3: 4ba8fefd

P4: Microsoft.Iris.ImportExport


P6: 4bab827c

P7: 1c

P8: 43



Attached files:



These files may be available here:


Analysis symbol:

Rechecking for solution: 0

Report Id: e8c2f2ff-cf24-11df-9da4-001f3ad3e9d6

Report Status: 0

Event Xml:

<Event xmlns=" http://schemas.microsoft.com/win/2004/08/events/event" >
<Provider Name=" Windows Error Reporting" />
<EventID Qualifiers=" 0" >1001</EventID>
<TimeCreated SystemTime=" 2010-10-03T19:32:21.000000000Z" />
<Security />
<Data>Not available</Data>




Natasha Dsouza

Disconnect the database and then reconnect and check if the same issue occurs.

Check if MS SQL server is running in the services window:

1) Click Start > All Programs > Accessories > Run

2) Copy and paste the content below and press Enter:
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