Trying to connect the Facebook connector to Outlook 2010 fails

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I have 2 computers in hand both have Office 2010 32bit installed.

When I try to authenticate my Facebook acount on my WinXP SP3 it works, when I try to authenticate my Facebook account on my Win7 64Bit - it fails.

I constantly get a wrong username\password message - although the same credentials worked on my WinXP computer.

I have also tried to authenticate with other accounts - and it doesn't work on Win7 64Bit.

The Windows Live and LinkedIn connectors work great for me - just the Facebook fails authentication.


I am using Office 2010 32Bit - I have tried to reinstall the plugin several times, by removing and then installing and also by installing over the installed plugin and choosing the repair option.

Nothing seems to be solving this problem.

It seems I am not the only one that is having this problem -

In the blog several users have complained about the same problem - I tried applying all the suggestions that appear there - but nothing worked.

Guruprasad Ra

First uninstall the Face Book add-in then install the Outlook Social Connector update available in KB 983403. Post installations reinstall the LinkedIn add-in and verify the status.


When I tried to install the update from KB 983403 it told me that this update is already installed on my system.

Of course that re-installing the Facebook and Linked-In connectors - did not solve the problem.

Please notice - Windows Live and LinkedIn connectors work OK on my computer - just the Facebook plugin constantly fails authentication.

Robert Wolff

Similar problem but with XP SP3 and Outlook 2003 SP3 (part of MS Office Professional 2003) 32bit. I get an error on doubling clicking the FB social connector installer, almost immediately saying.

"The installation of this package failed"

This is the Facebook Social Connector (OSCFB-x86-en-us.exe).

I'm guessing it fails some sort of configuration or version check given the speed with which the failure occurs as nothing else appears.

Robert Wolff

One additional point is that I have successful installed the LinkedIn and MSN Live connectors. Also too tried reintallingKB 983403 and I was also told me that this update is already installed on my system. I have tried reinstalling the other plugins to no avail.
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