mail format change automatically html to plain text in exchange 2010

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V

VikasNarula

When sending mails through exchange account to pop3 account through exchange 2010 server, then that mail's format automatically changed from html to plain text format. both side we are using outlook 2007. Mail settings are HTML... this is happening with some mails only, not with all mails....
 
G

Gulab Mallah

Hi,

This is call content conversion, do you have BlackBerry?

-Gulab
 
G

Gavin-Zhang

Hi VikasNarula,
Per you description, I would suggest that you could check the mail formate configured on the clients.
Regards!
Gavin
 
M

[MT]

Check the message header on recipient side too, the content type received is plain text or html

MT | MCITP ----- Please vote helpful or mark as answer if it's answered your question, this help us follow up the question status.
 
M

[MT]

Weird, when you mentioned it happen to some mail only.

Did you make a few test mail sending yourself to compare any difference? Can show me normal email header and problem email header received by recipient? Thanks

MT | MCITP ----- Please vote helpful or mark as answer if it's answered your question, this help us follow up the question status.
 
G

Gavin-Zhang

Hi Vikas,
Did you check your issue pop3 client what the the configuration for the mailformate?
If the receiver configure it as plain text, although the sender send the email as HTML formate, the receiver's client would show the email as plain text.
Regards!
Gavin
 
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