Exchange 2010 Mac Mail users Can't send port 587

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T

tbrewerdog

Hello,

I have recently migrated to Exchnage 2010 (from an older version of Communigate Pro). So far everything is working beautifully; however, I have three users that happen to use MAC Mail. After the conversion was complete, these users can no longer SEND email via their POP Mac Mail connection. They can receive mail just fine. I enforce TLS on port 587 of the SMTP connector. Most of these users have new Mac's and are on Snow Leopard.

Can anyone tell me if there is a setting I need to enable on Exchange 2010 to allow these Mac users to be able to send their email? I read an article that said I need to go into IIS and enable Basic Authenitcation on the EWS folder. Can really find this anywhere else, so I don't knwo if this is an actual fix or someone guessing. I have not enabled basic authenication on EWS as of yet.

Thanks for any help someone can give.

Terry
 
S

Steve Goodman

Hiya,

What version of Mac OS are they using? If it's Snow Leopard, you can move to using the " Exchange 2007" method which doesn't use POP/SMTP, it instead uses EWS and also syncs Contacts and Calendars.

However if you want to configure POP3/SMTP; try setting the SMTP Advanced settings in Mac Mail to: Use custom port: 587; Tick use SSL, Select " Password" for authentication.

Steve

Steve Goodman
Check out my Blog for more Exchange info or find me on Twitter
 
T

tbrewerdog

Steve,

Thanks so much for your response! It now appears as though most of my Mac users are able to send. These comprised about 5 users out of the 300 on my Exchnage server. I think the problem had to do wiht the fact that they actually did NOT change the port number correctly on their Mac after I had completed a conversion earlier this month from Communigate server (from port 465). I think (although it isn't clear because they will not tell me :) ) that they were choosing the default port option (25). It's a bit confusing becuase the default option on the Mac Mail says in brackets (25, 465, 587), but for it to work, they had to choose to customize the port and choose 587.

Anyway, all that to say thanks for the response!

Terry
 
S

Steve Goodman

No problem, happy to help :)

Steve

Steve Goodman
Check out my Blog for more Exchange info or find me on Twitter
 
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