outlook and comcast business email microsoft exchange server

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mindym

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Using Outlook 2003 with Comcast Business Microsoft exchange server. For about 8 months we have been complaining that email are being delivered in "batches", and/or delayed for sometimes hours. Outlook shows as connected. We have paid IT people to find out what is wrong. We have complained to Comcast. Now Comcast say they DO have a problem, and are trying to fix it. This has been going on for weeks.




Comcast says the Outlook is not syncing or staying connect to the Exchange, so we get the email in a batch when it reconnects. Outlook doesn't not tell us when it is not connected but does tell us went it is trying to reconnect.




Comcast is calling this an "Outage". I am wondering if they will ever be able to fix it.




I also am concerned that they will fix it, but maybe there are other reasons it is not working.
 

Diane Poremsky

Senior Member
Outlook version
Outlook 2016 32 bit
Email Account
Office 365 Exchange
Its hard to say if its outlook or if outlook is an excuse - either is possible. Do you have access to the accounts via OWA? If so, it will display the mail when it arrives. If you have mail there but not in Outlook, then its outlook's problem. It should be in outlook within 2 minutes of showing up in OWA - it actually should be in outlook within 30 seconds or less, but a slow connection to the server can slow it down.




Hold Ctrl and click the outlook icon in the tray - the top 3 alerts should be selected- if they aren't selected you won't be alerted when outlook loses the connection to the server. Click Connection status in the middle of the dialog and review the activity.




(You can see/change the top 3 options just by clicking, no need to use Ctrl)
 
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