Outlook 2007 with connector hangs when updating GMail account

Not open for further replies.

Johnny Alpha

I use OutlookConnector with several hotmail accounts and a gmail account. Up until recently it has been working fine. Suddenly a couple of days ago Outlook started hanging during the startup send/recieve session.

This happens on both my desktop and my laptop. The Send/recieve status is listed at 80% on both machines every time it hangs, the 3 hotmail accounts have updated. I can click on any of the hotmail inboxes and open the mails.

I presume the gmail acount is in the process of updating which is giving the incomplete send recieve status. I have left both the PCs for several hours and the status is the same when I come back. Clicking to open the gmail account tree results in outlook going into a not responding state. The only option after that is to shut down outlook from Task Manager.

Outlook and Connector are both fully updated. There have been no recent updates for either since the last time it was working. I have not changed any settings on my gmail account.

As this started happening on 2 PCs at the same time and the symptoms are identical I am wondering if Google have changed something in gmail that has broken the compatibility with connector?

UPDATE: Further checking confirms this is happening at the synchronizing subscribed folders on the gmail account stage of the send/receive process.

Diane Poremsky

Senior Member
Outlook version
Outlook 2016 32 bit
Email Account
Office 365 Exchange

The outlook hotmail connector has nothing to do with gmail - if outlook works as expected with the gmail account removed but fails with it in the profile, the problem is with gmail and the imap protocol.

Try one of these two things:

Does it work ok if gmail is the only account in a profile?

Does it work if you delete the imap pst and let outlook make a new one?


I have the exact same symptoms only I have only the gmail account and not the hotmail ones.

Johnny Alpha

Thanks for the answers folks. The problem is now solved. It was being caused by AVG 2011.

In answer to your questions Diane.

I deleted the gmail account from the profile, removed the imap.pst and then added the gmail account back into the profile. That worked temporarily. On the first day the connection went through fine. On the second day it wouldn't complete first time but when I closed Outlook without doing anything then reopened it again straight away the second attempt went through fine. Then after a few days it went back to freezing every time.

I saw the same behaviour when I put the gmail account in a separate profile. The hotmail accounts on their own work fine.

Removing AVG 2011 and reinstalling AVG 9 resolved the problem completely. I've actually switched to MSE now in preference to running an outdated version of AVG. It isn't quite as comprehensive as AVG but for my purposes it seems better and folder synchronisation on the gmail account is much faster.
Not open for further replies.
Thread starter Similar threads Forum Replies Date
J Outlook 2007 connector and Windows 10 Using Outlook 3
D Outlook 2007 Repeatedly Requesting Password via Outlook Connector Using Outlook 1
S Connector Forces Outlook 2007 To Hang On Send/Receive Using Outlook.com accounts in Outlook 3
T SharePoint 2007 MySites and Outlook 2010 Social Connector Using Outlook 1
V Outlook Connector not syncing to Outlook 2003 AND 2007 Using Outlook.com accounts in Outlook 1
A Social connector breaks Outlook 2007 Using Outlook 2
S Outlook 2007 Connector - Error OxDE00006 Using Outlook 3
J I'm getting a lot of sync issues. I've got Outlook 2007 and using Outlook Connector to download my Using Outlook 2
M Sending/Receiving emails for hotmail account in Outlook 2007 using Outlook Connector 14.0 Using Outlook 2
F Problems setting up Hotmail account with Outlook 2007/Microsoft 7 64bits/Hotmail connector 32bits Using Outlook 1
H Outlook 2007 Client (w/ Connector) randomly stops working with Hotmail Using Outlook 4
E Microsoft Office Outlook Connector Setup error (2007) Using Outlook 3
T Problems with Send/Receive in Outlook 2007 with Outlook Connector to Hotmail Using Outlook 1
T Problems downloading new version of Hotmail Connector with Outlook 2007 Using Outlook 1
P Microsoft Office Outlook 2007 - Outlook Live Mail Connector 14 Not Working Using Outlook 4
T Outlook Connector Update Killed MY Outlook 2007 display Using Outlook 2
M updated outlook connector for outlook 2007, now folder list in navigation pane is truncated and fold Using Outlook 5
A Error log, MS Outlook 2007, Outlook Connector v14 Using Outlook 3
N Do I need outlook connector for office 2010 as with outlook 2007? Using Outlook.com accounts in Outlook 1
O Win 7 + Outlook 2007 + Outlook Connector 12.1: Hotmail web client shows sender's name in TO column i Using Outlook 11
S Verwendung von Outlook 2007 Using Outlook 0
A Arthur needs help with 2007 Outlook e-mail Using Outlook.com accounts in Outlook 3
M PST import from Outlook 2007 to 2010 - Address Book contacts all in 1 group Using Outlook 4
S outlook 2007 calendar search Using Outlook 6
B Migrate Outlook 2007 to Office 365 Using Outlook 3
X I have met my waterloo trying to resolve embedded graphics problem with outlook 2007 and now 2016 Using Outlook 1
R Outlook 2007 only loads some appointments Using Outlook 0
C Move Outlook 2007 to new PC with Outlook 365 Using Outlook 3
J Outlook 2007 Hide Messages Option not Available Using Outlook 2
S Outlook 2007 Calendar instant search problem. Windows 7 Using Outlook 4
S Outlook 2007 Calendar instant search problem. Windows 7 Using Outlook 0
B Server errors Outlook 2007 Using Outlook 1
S Reboot of frozen windows7 results in changed outlook 2007 settings Using Outlook 1
S Outlook 2007 printing wrong email address at top of page Using Outlook 8
M Configure outlook 2007 to accept digital signatures Using Outlook 2
D Outlook 2007 crashes when opening an email Using Outlook 2
R New chap saying hello and needing advice on Outlook 2007 thumbnails Using Outlook 3
icacream From Outlook 2007 to 2016 ! Using Outlook 9
vodkasoda Object could not be found Error in Outlook 2007 Outlook VBA and Custom Forms 5
S Outlook 2007: Address Cards allow entering text! Why? Using Outlook 3
S View Appointment in Text Wrap in Outlook 2007 Month Calendar View Using Outlook 0
L Outlook 2007 Separate the Send/Receive functions Using Outlook 2
M Outlook 2007 Contacts Glitch: Creating a new email Using Outlook 1
C Move from Outlook 2007 Enterprise (MOE) to Outlook Pro plus 2007 Using Outlook 1
J reinstalling Outlook 2007 asking for user name & password Using Outlook 14
P outlook addin unloaded in office 2007 Using Outlook 0
B Fonts in Outlook 2007 Using Outlook 4
R Add Exchange Account to existing POP3 Outlook 2007 Profile Using Outlook 0
C out of space in file group Outlook 2007 Using Outlook 2
A Moving archived contents in Outlook 2007 back into working folders Using Outlook 0
Similar threads