Social Connector installed, uninstalled, now install crashes Outlook

Not open for further replies.


I installed Social Connector in Outlook 2010, both Facebook and LinkedIn. Worked great. Then I had to change hard drives. Installed the OS (Win 7, same as before), Office 2010 (same as before), including adding social connectors, patched Office and Windows. I then restored .pst from a backup. On startup, Outlook crashes. Two things prevent this crash:

1. Remove the social connectors from the installation.

2. Create a new .pst (new profile wasn't enough) and use with social connectors.

Clearly the social connectors embed information in the .pst that a new installation is unable to clean up, reuse, or otherwise suffer through.

I've tried running SCANPST until there's nothing to fix. (could it be that SCANPST hasn't been updated to clean up junk from the social connector?)

I'd like to run the FB / LI connector, but right now I cannot.


Guruprasad Ra

Did you try working in Outlook safe?

Try the following steps:

Click on Start > All Programs > Accessories > Run > Copy and Paste the following command in the open box and press Enter.

Outlook /safe

If Outlook safe works as expected, disable the add-ins using the following steps.

a) Click on File menu, click options > Add-ins > go button besides Manage: Com-in Add.

b) Check if there are add-ins listed, clear the checkbox to disable them.

c) Close the Office program and restart it.

d) Disable each add-in one at a time, restart Outlook, and repeat the above procedure. If the issue reappears again, it will help you to determine which add-in is causing this issue.



I followed your suggestion and the Add-In causing the issue is Microsoft Outlook Social Connector. With only the VBA add-in active, I can start Outlook. While in Outlook, turning on the Social Connector crashes Outlook. Starting up Outlook with the Social Connector (as in from Safe mode), Outlook crashes on start.

To me, this confirms my belief there is an artifact in the pst that is crashing the Social Connector and thus Outlook.


The solution was to delete the SocialConnector registry entry. Problem solved.
Not open for further replies.
Similar threads
Thread starter Title Forum Replies Date
witzker social connector 2010 does not show all emails to or from contact Using Outlook 3
witzker social connector 2010 does not show all emails to or from contact New Articles 0
iwshim Outlook Social Connector for Facebook - updates? work arounds? Using Outlook 1
Diane Poremsky Outlook's Social Connector New Articles 1
Diane Poremsky Goodbye, SharePoint Social Connector New Articles 0
Diane Poremsky Change the Social Connector Account New Articles 0
Diane Poremsky LinkedIn Social Connector Provider: Going Away New Articles 1
P Social connector not working with LinkedIn? Using Outlook 1
Mr Mayor Social Connector, Using Outlook 1
R Outlook 2013 and Social Connector Using Outlook 1
B Outlook Social Connector Using Outlook 1
K Outlook 2013 - Removed Social Connector, LinkedIn and Messenger Reappear Using Outlook 7
K Social Connector Deployment Using Outlook 1
T SharePoint 2007 MySites and Outlook 2010 Social Connector Using Outlook 1
A Social connector breaks Outlook 2007 Using Outlook 2
I How to control/secure users access to Social Media Connector? Using Outlook 1
D Outlook Social Connector - Options for syncing Using Outlook 1
I Outlook Social Connector error with Facebook Using Outlook 1
S 64-bit Outlook Social Connector WLM Using Outlook 5
I Microsoft Outlook Social Connector error Using Outlook 5
P Social connector does not update contacts' pictures Using Outlook 8
G Outlook Social Connector and multiple email addresses Using Outlook 3
A When installing "Update for Microsoft Outlook Social Connector (KB983403)" the error "The expected v Using Outlook 19
Diane Poremsky Facebook and Live Providers for Social Connector Using Outlook 2
M Outlook 2010 Social Connector & Linkedin NOT working (32-bit) Using Outlook 22
M Unable to install Outlook Social Connector for LinkedIn on Outlook 2010 (64bit) Using Outlook 9
Forum Admin Developing Social Connector Providers Using Outlook 1
Richer Fortin Control parameters in Social connectors Using Outlook 1
R Outlook 2013 People Pane - Where is the "Add" button for social networks? Using Outlook 4
V OSC for Other Social Networks Using Outlook 3
P Can data from Social Connectors be displayed in a Contact List View? Using Outlook 2
M Outlook 2010 64 bits / Social Networks add on Using Outlook 8
B Social Connctor frame does not work properly Using Outlook 2
K Invalid Username and Password in Facebook Social Network Setup Using Outlook 4
E Link doesn't work. Using Outlook 1
S "Could not connect to server" error when connecting to Facebook and Linked In Social Network connect Using Outlook 3
R Social network provider installed but do not appear in Outlook Using Outlook 13
A How to enable outlook room finder (outlook connector (mapi)) user ? Using Outlook 3
Diane Poremsky Outlook Connector Contact Sync Bug (Fixed) New Articles 0
J Outlook 2007 connector and Windows 10 Using Outlook 3
Ascar_CT MS Outlook 2010 with Hotmail connector went spam control nuts Using accounts in Outlook 1
T Outlook Connector calendar sync problems with Android phone Using accounts in Outlook 1
J Outlook 2010 sync problems with Outlook Connector Using Outlook 1
A Problems with Outlook Connector in Outlook 2010 Using Outlook 2
D Outlook 2010 contacts syncing intermittently via Outlook Connector Using accounts in Outlook 2
O Outlook 2013 using DAMO (connector for Domino) Sent Items Issue Using Outlook 2
D Outlook 2007 Repeatedly Requesting Password via Outlook Connector Using Outlook 1
E Zimbra Connector and Search Using Outlook 10
P Encoding problems after synchronization with Outlook Connector Using accounts in Outlook 6
T syncing email using Outlook Connector Using accounts in Outlook 16

Similar threads