Outlook 2007 won't let me save new contacts in my address book because I don't have a PAB set up and

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CindyEdge

Hi - Years ago I used to use a PAB but have been using contacts. I recently upgraded to Win7 from Vista. When importing my Outlook PST files, the contacts in the contacts file won't show in my address book. The box to allow contacts to be used for your address book is greyed out so I can't check it. I cannot add new contacts - get an error message that I need to have a PAB to add new contacts, but of course I can't do that with Outlook 2007. I have uninstalled and re-installed Office, I have set up new profiles (following the instructions on this site), I have run the scnpst.exe, and I can't remember what else. I can't seem to get Outlook to let me check that box and for some reason it is looking for a PAB file. Please help!

Cindy
 
R

Russ Valentine

Outlook does not use a PAB and hasn't for years. Importing is never the correct way to transfer Outlook data. Creating a new profile will only help if you migrate your data to the new profile correctly. Try doing so. Take a look at these pages for info on Outlook data transfer:

Moving Outlook to a New Computer

http://www.howto-outlook.com/Howto/backupandrestore.htm

http://office.microsoft.com/en-us/assistance/HA010771141033.aspx

Note that some of the information on the Microsoft page is outdated and contains errors, particularly when applied to Outlook 2003, 2007 or 2010. Specifically:

1. Ignore any advice to copy your PST file to Outlook's default location to connect it to your profile. Doing so will often corrupt your Outlook profile. Copy it anywhere BUT the default location and then open it within your Outlook profile.

2. Ignore any advice that tells you to use export or import to transfer an entire Outlook data file. That has never been sound advice, but the process has become too deeply flawed to be trusted.

Russ Valentine
 
C

CindyE

Hi Russ,

Thanks for your reply. This is pretty much what I have been doing - and this didn't work. But then I deleted my Outlook Profile (called Outlook) and created a new one called Outlook Test. Then I set up my e-mail account in the new profile and linked the PST files and was good to go. I should let you know - I didn't really import the data but used the Windows File Transfer. This sure was a mess; I hope Microsoft makes this easier.

Cindy
 
R

Russ Valentine

Windows Easy Transfer was the problem. I agree with you. If they can't fix it, Microsoft whould at least warn users that Windows Easy Transfer does not work woth Outlook and should not be used.

Russ Valentine
 
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