"Microsoft Outlook has stopped working" error message in Office 2010 Trial

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T

Thothh

I am also getting the " Microsoft Outlook has stopped working" error message since I converted from Beta version (exp. 10/31/10). MS guidance says I must uninstall other Office versions for Outlook to run, but Windows 7 uninstaller refuses to remove Beta version. How do I get rid of Beta version? (This conflict appears to create other interoperability problems, including IE 8 and Chapura Pocketmirror.) MS says it's Toshiba's problem (since I've an " OEM" license for IE) and vice versa (after system restore & reinstall did not work).
 
E

Ezil Vinoth

Did you purchase Office 2010 or is it a trial version?

You cannot convert Beta version to full version, you have to uninstall the Beta version and then install the trial version or full version Office 2010.

Run the fix-it form the article below and uninstall Office 2010 completely, and then re-install Office 2010 and check the status of Outlook.

http://support.microsoft.com/default.aspx/kb/290301
 
T

Thothh

Fix-it proposed appears to have worked, but it led me (Start Menu) to another download (trial again) that fizzled because the provided Product Key failed. Now what do I do? System Restore, run fix-it again and run first Office trial installation rather than the second one?
 
D

Dilip kumar Chinthala

Fix-it proposed appears to have worked, but it led me (Start Menu) to another download (trial again) that fizzled because the provided Product Key failed. Now what do I do? System Restore, run fix-it again and run first Office trial installation rather than the second one?

Did you purchase Office 2010 or is it a trial version?

Uninstall all office entries from the programs and features list in control panel.

Then download the one you purchased and try installing.

Note: Uninstall all office applications listed in programs and features list

Provide complete error message when trying to uninstall beta
 
T

Thothh

Did you purchase Office 2010 or is it a trial version?

A: Trial version.

Uninstall all office entries from the programs and features list in control panel.

Action Taken: All office entries have been uninstalled from the programs and features list, including beta, and no MS Office apps are listed in the start menu.

Then download the one you purchased and try installing.

Q: I already have 2 trial versions of 2010 Home & Business on my Desktop. Should I execute one of them (please specify 1st or 2nd; 2nd one reported Product Key failure per above) with respective PK or download a 3rd time?
 
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Ezil Vinoth

For each trial download you will get a new trial product key. So I suggest you to delete the two downloads on the desktop and re-download Office 2010 trial, make a note of the new trial product key and install Office 2010 trial.
 
T

Thothh

I did what you advised and the PK failed again. As in previous attempts, " Installing the product key failed. Please try another product key." Just before this I am told the alpanumeric string I entered is a valid product key. (I tried a copy & paste and a manual entry, successively.)
This is the last straw. After 2 decades of using MS office suite, I am jumping ship. If MS cannot facilitate a download AND half a dozen expert support personnel (including Digital River) don't know why it fails, there is no way I am going to continue buying MS products. I don't have to anymore:)
 
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