Outlook 2007 crashes on start up, but not in safe mode

Status
Not open for further replies.
F

FredAnz

This issue has just started. At first I was getting blue screens with " bad_pool_header" when opening emails in Outlook or inputting information into Firefox (like in a Google search), but managed to fix those issues with a system restore. This issue with Outlook is the last thing I am trying to fix.

It appears the faulting module is the mso.dll in Outlook. I have tried scanpst.exe, creating a new profile, running office diagnostics/repair, and disabling all of the Com Addins except the email indexer, without any luck. Outlook does work ok in Safe mode.

Would appreciate any help. Other programmes seem to be working as normal. There are no new hardware or software items.

The event viewer information is as follows:

Fred

Log Name: Application

Source: Application Error

Date: 13/11/2010 8:11:30 p.m.

Event ID: 1000

Task Category: (100)

Level: Error

Keywords: Classic

User: N/A

Computer: Laptop

Description:

Faulting application name: OUTLOOK.EXE, version: 12.0.6539.5000, time stamp: 0x4c12486d

Faulting module name: mso.dll, version: 12.0.6545.5004, time stamp: 0x4c9344d2

Exception code: 0xc0000005

Fault offset: 0x00053a22

Faulting process id: 0x14c0

Faulting application start time: 0x01cb8301fd961780

Faulting application path: C:\Program Files\Microsoft Office\Office12\OUTLOOK.EXE

Faulting module path: C:\Program Files\Common Files\Microsoft Shared\office12\mso.dll

Report Id: 3cb397ab-eef5-11df-b548-1c4bd6017292

Event Xml:

<Event xmlns=" http://schemas.microsoft.com/win/2004/08/events/event" >
<System>
<Provider Name=" Application Error" />
<EventID Qualifiers=" 0" >1000</EventID>
<Level>2</Level>
<Task>100</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime=" 2010-11-13T07:11:30.000000000Z" />
<EventRecordID>36115</EventRecordID>
<Channel>Application</Channel>
<Computer>Laptop</Computer>
<Security />
</System>
<EventData>
<Data>OUTLOOK.EXE</Data>
<Data>12.0.6539.5000</Data>
<Data>4c12486d</Data>
<Data>mso.dll</Data>
<Data>12.0.6545.5004</Data>
<Data>4c9344d2</Data>
<Data>c0000005</Data>
<Data>00053a22</Data>
<Data>14c0</Data>
<Data>01cb8301fd961780</Data>
<Data>C:\Program Files\Microsoft Office\Office12\OUTLOOK.EXE</Data>
<Data>C:\Program Files\Common Files\Microsoft Shared\office12\mso.dll</Data>
<Data>3cb397ab-eef5-11df-b548-1c4bd6017292</Data>
</EventData>

</Event>
 
J

Joe's answer

Ensure Outlook is not running in compatibility mode:

Click on Start > Computer > C-Drive (C :) > Program Files or Program Files (X86) > Microsoft Office > Office12

Locate the Outlook icon, then do a right-click on it and select "Properties"

Select the "Compatibility" tab then uncheck the "Run this program in Compatible mode for" option

Click on Apply and then select OK
 
Status
Not open for further replies.
Similar threads
Thread starter Title Forum Replies Date
D Outlook 2007 crashes when opening an email Using Outlook 2
D Outlook 2007 crashes opening email with image links Using Outlook 4
M My outlook 2007 will not open, it just gets stuck and my computer crashes. Using Outlook 1
S Re: Outlook 2010 crashes when upgraded from Office 2007 Using Outlook 1
T Outlook 2010 crashes when upgraded from Office 2007 Using Outlook 1
P Outlook 2007 Crashes Opening Scheduling Assistant On Some Client PC's Using Outlook 2
L MSOffice 2007 Outlook functions normal, but crashes on specific email's when a reading pane is open. Using Outlook 7
T Outlook 2007 crashes moving emails from inbox Using Outlook 1
O Re: OUTLOOK 2007 Crashes on startup Using Outlook 6
Y Outlook 2007 crashes while inserting network shared path hyperlink into mail body Using Outlook 8
F Outlook 2007, crashes when you open sent items Using Outlook 3
M Outlook 2007 crashes with BCM BCM (Business Contact Manager) 1
D Outlook 2007 vs. Outlook 2010 -- ToDo Bar Using Outlook 0
D Outlook 2007 on 365 Using Outlook.com accounts in Outlook 2
S Macro for other actions - Outlook 2007 Outlook VBA and Custom Forms 18
S Verwendung von Outlook 2007 Using Outlook 0
A Arthur needs help with 2007 Outlook e-mail Using Outlook.com accounts in Outlook 3
M PST import from Outlook 2007 to 2010 - Address Book contacts all in 1 group Using Outlook 4
S outlook 2007 calendar search Using Outlook 6
B Migrate Outlook 2007 to Office 365 Using Outlook 3
X I have met my waterloo trying to resolve embedded graphics problem with outlook 2007 and now 2016 Using Outlook 1
R Outlook 2007 only loads some appointments Using Outlook 0
C Move Outlook 2007 to new PC with Outlook 365 Using Outlook 3
J Outlook 2007 Hide Messages Option not Available Using Outlook 2
S Outlook 2007 Calendar instant search problem. Windows 7 Using Outlook 4
S Outlook 2007 Calendar instant search problem. Windows 7 Using Outlook 0
B Server errors Outlook 2007 Using Outlook 1
S Reboot of frozen windows7 results in changed outlook 2007 settings Using Outlook 1
S Outlook 2007 printing wrong email address at top of page Using Outlook 8
M Configure outlook 2007 to accept digital signatures Using Outlook 2
R New chap saying hello and needing advice on Outlook 2007 thumbnails Using Outlook 3
icacream From Outlook 2007 to 2016 ! Using Outlook 9
vodkasoda Object could not be found Error in Outlook 2007 Outlook VBA and Custom Forms 5
S Outlook 2007: Address Cards allow entering text! Why? Using Outlook 3
S View Appointment in Text Wrap in Outlook 2007 Month Calendar View Using Outlook 0
L Outlook 2007 Separate the Send/Receive functions Using Outlook 2
M Outlook 2007 Contacts Glitch: Creating a new email Using Outlook 1
C Move from Outlook 2007 Enterprise (MOE) to Outlook Pro plus 2007 Using Outlook 1
J reinstalling Outlook 2007 asking for user name & password Using Outlook 14
P outlook addin unloaded in office 2007 Using Outlook 0
B Fonts in Outlook 2007 Using Outlook 4
R Add Exchange Account to existing POP3 Outlook 2007 Profile Using Outlook 0
C out of space in file group Outlook 2007 Using Outlook 2
A Moving archived contents in Outlook 2007 back into working folders Using Outlook 0
P Outlook 2007 Email Categorization using VBA Outlook VBA and Custom Forms 1
M Unable to Configure Gmail Account in Outlook 2007 Using Outlook 1
R Outlook 2007 or 2010 - Lock Down Functionality Outlook VBA and Custom Forms 3
S Outlook 2007, windows 10 Font size Using Outlook 1
Diane Poremsky Manually create a POP3 account in Outlook 2007 New Slipstick.com Articles 0
J Can Click to Drag Custom Form Field But Cannot Drop When Designing in Outlook 2007 Outlook VBA and Custom Forms 2

Similar threads

Top