Outlook 2010 hangs up--very frustrated

  • Thread starter JohnBettencourt
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JohnBettencourt



I have office 2010 installed on an HP laptop with 6GB of ram. I installed MS Office Pro 2010 a coulple of months ago and all has been great until approx 2 weeks ago when Outlook started to hang up after the program opens. I have a gmail IMAP account (the only email account on the system). When I start outlook, the program opens, then I notice that the small progress bar show that IMAP folders are being synced, then it says that it is sending/receiving mail and it stops about 3/4 of the way thru this process and dies. I close the program and get the usual MS "this program has stopped responding" screen with the following info at the bottom:

Description:
A problem caused this program to stop interacting with Windows.

Problem signature:
Problem Event Name: AppHangB1
Application Name: OUTLOOK.EXE
Application Version: 14.0.4760.1000
Application Timestamp: 4ba8fefd
Hang Signature: d789
Hang Type: 1
OS Version: 6.0.6002.2.2.0.768.3
Locale ID: 1033
Additional Hang Signature 1: 526b12359368bd9dbff35fd794bbcdbd
Additional Hang Signature 2: 86fe
Additional Hang Signature 3: ebe16c9e01adcd264bcf1c18d14b4b96
Additional Hang Signature 4: 5c86
Additional Hang Signature 5: 6f116a68e368a18b70c3813838add24a
Additional Hang Signature 6: fb55
Additional Hang Signature 7: e35d050cd76fadb6eab98ff35d205fb7

Any information would be greatly appreciated before the laptop, Outlook and the rest of the MS Office suite ends up at the bottom of my pool.

Thank you,

John Bettencourt

ajb8866@gmail.com (oh yeah, I can't check my mail because Outlook hangs up)
 
P

Priyalatha Narayan



Open outlook in its safe mode and check if the same issue occurs. To do so do the following:

Click start > All Programs > Microsoft Office > Press and hold the Ctrl key and click "Microsoft Office Outlook 2010". If everything works fine in outlook safe mode, then disable the add-in(s) and verify the status.

To disable Add-ins click 'File' > 'Options' > 'Add-Ins' > select 'Outlook Add-ins' under 'Manage:' and click 'Go' > now uncheck all the check boxes and click 'Ok'.

If the issue still exists create a new profile for outlook and then check if it resolves your issue. Click here for information on creating outlook profiles.
 
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