Frank and Christine Robinson
I purchased Microsoft Office 2010 in August this year, and have been using the Microsoft Outlook application for a number of weeks now without any problems - to access my web based email account - in the last week everytime i open Outlook within 5 seconds approx. it crashes my laptop, baslically it freeses the mouse wont move, I cant flick over to any other open application or document, i cant bring the laptop back to life by moving the cursor around, and no amount of time left like that makes any difference, I then am left with only one option to power off my laptop - I am able to do this by pressing down & keeping held down the power on button of my laptop.
As I said it was working with no problems previously, but has stoppd recently - I am able to access my web based mail via internet explorer with no problems & this doesnt crash the laptop - so I concluded it was a problem with outlook in some way.
I have tried the trouble shooting, by right clicking over outlook in the start menu, and following the directions - it gets to the point to ask you to run the program after its made a change I guess (SP 2 was applied last time I did this), but the minute I hit run the program the same thing happens, so it hasnt resolved the issue.
My laptop is running windows 7 home premium.. and its an HP G 62
Please can someone help me?!