Error message "The Expected Version of the product was not found on the system".

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jnulr

Received the following error with no error code: " The expected version of the product was not found on the system" . I received this message when trying to install the latest version of " Outlook Connector" which I was trying to install due to the Send/Receive would not get new email. I verified this as my email is a " hotmail" account and was able to check it on " Live.com" . Secondly, once this happened, I could not open Outlook until I re-booted my computer then I could only access it in " safe" mode.

I don't know why this problem started but I thought that Outlook Connector was the problem so I uninstalled the connector then reinstalled but to no avail thus I downloaded the latest version of " Outlook Connector" and got this message when trying to install it. The update was KB933493.

I have a fairly new computer with an Intel 7 chip and 8 gigs of memory and it's 64 bit.
 
G

Guruprasad Ra

Ensure Outlook is not running in compatibility mode:

Click on Start > Computer > C-Drive (C :) > Program Files or Program Files (X86) > Microsoft Office > Office12

Locate the Outlook icon, then do a right-click on it and select "Properties"

Select the "Compatibility" tab then uncheck the "Run this program in Compatible mode for" option

Click on Apply and then select OK
 
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