Replied emails dont have the email in the body

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T

Terrie1959

I am using Outlook 2007. I have an aol email account synced and have had no problems receiving emails until this past week. A friend is replying to my emails and when I receive them, the email does not have her message in the email. It just shows my original email. If I sign onto AOL, and open the email, the message is there. If I open the email in my phone (Droid) the message is there also. Is there a setting in Outlook that is causing it? She sends from her Blackberry. It's just really strange how this started last week and is continuing. Any help is greatly appreciated!
 
S

Somasundaram Pandiaraj



Restart the computer in clean boot; forward the mail to yourself once again on AOL webmail and then verify the status in Outlook. This is to check if any non-Microsoft service is causing the issue.

Note: Ensure to restart the computer in normal mode after trouble shooting.
 
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