Outlook 2002 crashes with send/receive...exhausted my troubleshooting knowledge

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M

MadPainter

Hi,

I have recently begun having a problem with Outlook 2002 crashing whenever I click on send/receive email. I have exhausted my knowledge on how to troubleshoot this issue and am hoping that someone here might have a workable solution for me. I have documented below my assessment of the problem, some observations, and my attempted solutions with results. Thank you for your help.

Larry

Problem:

I am using Outlook 2002 on a Windows XP Pro SP3 machine. I use AVG Free 2011 and Sygate Personal Firewall. I have several email accounts setup. Most are pop accounts and one is an imap. Email is setup for manual send/receive. The problem is that Outlook has started closing when I check emails. A few emails will download and then the process freezes and Outlook says it must close. After Outlook reopens, I can usually finish downloading the emails successfully. After a little time, however, clicking send/receive crashes Outlook again. This is a recent problem for me.

Observations:

Outlook does not crash if I simply send an email, only when downloading. The problem seems to occur when more than 3 or 4 emails are downloaded. The emails are usually from people I have previously had no problem receiving from and at any rate all the addresses appear to be the correct format. The size of the email does not appear to be causing the problem since none of the emails downloaded during a crash are larger than 100kb. Furthermore, a single test msg I sent to myself with a pic about 1.5MB in size was sent and received without problem. Observing the Send/Receive Progress status seems to indicate that Outlook crashes when my primary email account (pop) appears to freeze in mid-download. Finally, the Outlook.pst file does not appear to be too large since it is only 154MB.

Attempted Solutions:

1) Ran Detect and Repair in Help menu.

Result: No improvement.

2) Ran scanpst.

Result: No improvement.

3) Closed Outlook. Renamed file outlook.srs to outlook.srs.old. Reopened Outlook.

Result: No improvement.

4) Disabled AVG Incoming and Outgoing email scanner.

Result: No improvement.

5) Opened Outlook in Safe Mode.

Result: No improvement.

6) Deleted and recreated my primary email profile (the one that seems to trigger the crash).

Result: No improvement.

Here are the results from the Event Viewer Log:

Faulting application outlook.exe, version 10.0.6863.0, faulting module unknown, version 0.0.0.0, fault address 0x800000fe.

0000: 41 70 70 6c 69 63 61 74 Applicat

0008: 69 6f 6e 20 46 61 69 6c ion Fail

0010: 75 72 65 20 20 6f 75 74 ure out

0018: 6c 6f 6f 6b 2e 65 78 65 look.exe

0020: 20 31 30 2e 30 2e 36 38 10.0.68

0028: 36 33 2e 30 20 69 6e 20 63.0 in

0030: 75 6e 6b 6e 6f 77 6e 20 unknown

0038: 30 2e 30 2e 30 2e 30 20 0.0.0.0

0040: 61 74 20 6f 66 66 73 65 at offse

0048: 74 20 38 30 30 30 30 30 t 800000

0050: 66 65 0d 0a fe..
 
H

Hal Hostetler - Print-Imaging [MVP]

If you are using AVG's email scanner, strongly suspect it. Email scanners are notorious for this sort of thing, you do NOT need one because the resident file system scanner will catch anything you might get through email.

Why You Don't Need Your Anti-Virus Program to Scan Your E-Mail Hal

 
M

MadPainter

Diane and Hal,

No, I did not use a new pst file when creating the new profile. I'll try that. Also, I'll make sure that email scanning is off in AVG...maybe even turn off the whole thing and see what happens. Come to think of it, this problem did start after updating AAVG to the 2011 edition. Highly suspect, I think. I'll try these suggestions and report back.

Larry
 
M

MadPainter

So I uninstalled AVG 2011 entirely. After that Outlook operated normally. Problem solved. I then did a custom reinstall of AVG and chose NOT to install the email module. Outlook still functions normally. So it appears that, as Hal and Diane pointed out, that the email module in AVG2011 was the culprit in my situation. Thanks again for the help. Take care.

Larry
 
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