Outlook 2007 slow folder content display after installing kb2412171

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H

harrymac9

After the 12/14/2010 MS updates, Outlook 2007 now takes about 7 seconds to display folder contents, even if folder is empty.
 
H

harrymac9

Yes, it acts the same, but i'm not sure how to tell that Outlook is really running in safe mode or not.
 
J

john1997

After the 12/14/2010 MS updates, Outlook 2007 now takes about 7 seconds to display folder contents, even if folder is empty.

same problem here - my inbox now takes 42 seconds to display when switching from other folders - what is going on??? is there a fix? can we undo the Dec 14 2010 update?

I found the solution in case someone else experiences this: uninstalling patch kb2412171 will return Outlook to its normal speed.
 
N

n2teeth

Yes, I did the updates today and am experiencing the same " slowdown" when I click/change folders and/or views. Nothing I have tried (clean-up, defrag, compact) has helped. How can you release " biggest update to date" and not test against Outlook? Doesn't make sense. We are at their mercy when the updates are installed, and then left with the hassle and frustration of an imperfect update. AHHHHHHHHHH!
 
N

n2teeth

I tried the suggestion of safe mode, but that didn't resolve the issue so I took the other suggestion to heart and removed patch kb2412171 and that worked. Outllook is back to responding as expected when selecting/changing folders. Now when I check for updates, the windows updater says I need to install the important update that I just deleted. Thanks John1997 for finding the acute solution.
 
B

Ben M. Schorr [MVP]

What anti-virus software are you using? Do you have IE9 or Xobni installed by any chance?

 
H

harrymac9

Microsft SE, NO and NO. I unistalled kb2412171 as suggested, now the performance is back to what it was. Thanks john1997.
 
B

Ben M. Schorr [MVP]

O.K., thanks. The Outlook team in Redmond is looking into it.

 
H

harrymac9

Thanks, funny thing is the MS updates all installed on Dell desktop with Win7, MS SE, Office 2007, did not have this problem.

Only on my Dell 1737 :(
 
H

harrymac9

Yes, same network, desktop is wired, nb is wireless. desktop has Office standard 2007, nb has Office Pro 2007.
 
H

harrymac9

Noticed that the nb has " Outlook Connector" and " Business Contact Manager" on teh toolbar - the desktop that has no performance issue with the update does not have either of these.
 
B

Ben M. Schorr [MVP]

That's interesting. Can you go into Add-ins and disable the Outlook Connector Com Add-in? Some people have reported disabling that can make a difference.

 
D

djv1

I also had the slow down with a Dell XPS410 with Win 7 and Outlook 2007. I uninstalled Outlook Connector and the Outlook performance is back to the pre-update state.
 
H

harrymac9

It's full name was COM Addin for Microsoft Outlook Hotmail Connector - OK. I disabled this and re-installed the KB2412171 update. Restarted Outlook. Definitely a lot snappier. Thanks, but do I need the add-in??
 
J

JohnNeedsComputerHelp

After the 12/14/2010 MS updates, Outlook 2007 now takes about 7 seconds to display folder contents, even if folder is empty.

same problem here - my inbox now takes 42 seconds to display when switching from other folders - what is going on??? is there a fix? can we undo the Dec 14 2010 update?

I found the solution in case someone else experiences this: uninstalling patch kb2412171 will return Outlook to its normal speed.

The advice above worked for me. Outlook is back to its normal speed. Thank you. Uninstalled patch as follows: control panel/windows updates/view update history/installed updates, and I then highlighted the update to uninstall, right clicked, and hit uninstall. Operating system is Windows 7.
 
H

harrymac9

As reported elsewhere, another side effect of kb2412171 is the disappearance of the 'archive' features - not the archive folders, just the FILE-Archive and folder/properties AutoArchive tab, etc. So I have backed out this update (again) and restored the COM-AddIn. When I stated that it was 'snappier' above I meant just that. Now without the kb2412171 update, it is really snappy, no more of the 'loading...' between folder changes.
 
L

larry_rubin

Thank you! This was the solution.

I think this also affected receiving gmail into Outlook. Once I removed patch kb2412171 my gmail started coming in.
 
T

Tugberk_Ugurlu_

I am having the same issue and it is quite sure that it has a bug in it.

After this update, my outlook became very slow. When I am going from one folder to another, it loading e-mails like 5 or 10 seconds later (the e-mail amount is not big). It started after this update and a friend of mine is having the same problem..
 
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