Outlook 2010 now freezes while accessing Gmail

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We have two email accounts set up in Outlook, both Gmail (Google Apps for Domains) accounts set up via IMAP. Over the last few days it seems as though Outlook is freezing up, turning gray, and becoming unresponsive. I've deleted both of the accounts and re-added them. They seem to work fine for a while (read: a few hours), but then begin causing the program to freeze up again. It seems as though the system is either in the middle of a Send/Receive when it freezes, or it happens when expanding the folder list for the IMAP account in the left pane. Outlook 2010 64 bit running on Windows 7 64 bit. We have another computer with a nearly identical setup that is experiencing no problems, and prior to the middle of last week this configuration has been working flawlessly on this system.

Jennifer Zhan


First, I suggest you try to start Outlook 2010 in safe mode [hold ctrl key while startup] to see if this issue is caused by some add-ins.

If it works fine in this situation, try to disable add-ins.

Click the File menu –> Options link –> Navigate to Add-Ins options.

Select Disabled Items in the Manage dropdown and click the Go button. This would display the following Disabled Items window using which you can see and also re-enable the disabled add-in. You can select the ones you wish to re-enable and click the Enable button.

If it not works, try to create a new outlook profile to test this issue.
Click Start->Control Panel->Mail. In the Mail Setup dialog box, click Show Profiles. In the New Profile dialog box, under Profile Name, type a descriptive name for the new profile, and then click OK. Start outlook, in the E-mail Accounts dialog box, select Add a new e-mail account in the e-mail options, and then click Next. Click the type of server that your e-mail account works with, and then click Next. Complete all of the required fields, including those that are on the tabs that appear after you click More Settings. When you finish providing the required information, click Finish.

Hope that helps.


I am experiencing the same problem. Also using Outlook x64 and Outlook x86 accessing a Gmail account. Seems to be worse at some times than others. Has something changed in a recent update to either Outlook or Gmail?
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