Outlook 2010 Crashes

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L

Lord Merlin



Here is the error msg:

Problem signature:
Problem Event Name: APPCRASH
Application Name: OUTLOOK.EXE
Application Version: 14.0.4760.1000
Application Timestamp: 4ba8fefd
Fault Module Name: USP10.DLL
Fault Module Version: 1.626.7600.20602
Fault Module Timestamp: 4b304c27
Exception Code: c0000005
Exception Offset: 00027466
OS Version: 6.1.7600.2.0.0.256.1
Locale ID: 1033
Additional information about the problem:
LCID: 1033
skulcid: 1033
I don't have any addins, PDF or otherwise that did not come with the program.

This all started when I received a secure email. Now it is happening more often.

I am given 2 options when this happens: the first is to find a solution and close the program and the other is to just close the program.

I am running Win7 64 bit. Is there a bug?

Thanks,

Michael
 
H

Harry Yuan



Hi,

From your description , I understand that your outlook crashes when you receive a secure email.

Try a new Outlook profile to test the results:

Test with a new Outlook profile

1. Exit Outlook.

2. Go to Start > Control Panel, click or double-click Mail.

3. Click Show Profiles. Choose Prompt for a profile to be used.

4. Click Add.

5. Type a name for the profile, and then click OK.

6. Start Outlook, and choose this new profile.

If this problem does not occur in the new Outlook profile, the old Outlook is corrupted. We can delete that and use a new Outlook profile.

Sincerely,

Harry
 
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