'Cannot Start Microsoft Outlook' when trying to start oullok 2010

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U

UVDad



Software being used:

OS = Win 7 32-bit

Outlook = Office 2010 using Exchange 2008

Anti-Virus = Sophos 9

Issue Description: After setting up a new computer and applying all updates and turning on the Anti-virus the system worked fine. After using the computer without issue for 3 weeks, the computer now displays an error when trying to start Outlook = “Cannot Start Microsoft Outlook”. Microsoft updates and Sophons updates have been received and applied, but no additional software has been installed to this computer. I have this same issue now on 4 additional comptuers.

Resolution attempts:

1. Restaged the computer = same error

2. Removed Office 2010 + restart + reinstall Office 2010 = same error

3. Removed Anti-Virus and repeated step 2 = same error

4. Installed Win 7 + updates + join to network + install office 2010 + setup mail through control panel + started outlook = worked great for 3 weeks, then received the error while opening Microsoft Outlook = Outlook cannot start.
 
T

TWHarrington

What version of Exchange (2007 or 2010)? Have you checked the server side for errors in the event logs? Tried restarting services or rebooting Exchange server? So it works for 3 weeks after recreating the profile and then stops working? Is this consistent across users having issues?
 
U

UVDad



Thank you for your quick response - After reading your reply I checked the exchange server (2003) which has all types of updates awaiting to be applied. I will do this tonight and then check the problem tomorrow before sending you the result.

Steven M Cunningham
 
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