Outlook 2003: Insert, Item: Unable to insert an old email into a new email

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R

RubyCancer

One of my users is getting an error message when inserting an old email into a new email using Insert, Item. The insert item feature is no longer working.

Error message: The object could not be found.

I have done extensive research to find the answer for this and have been unable to. Can someone please help. Much appreciated!
 
J

Jennifer Zhan

Hi,

To resolve this behavior, create a new profile. To do this, follow these steps:
Click Start, point to Settings, and then click Control Panel. Double-click the Mail icon. In the Mail Setup dialog box, click Show Profiles.
If you want to be able to select a specific profile each time you start Outlook, click the General tab, click Prompt for a profile to be used, and then click Add. In the New Profile dialog box, under Profile Name, type a descriptive name for the new profile, and then click OK. In the E-mail Accounts dialog box, select Add a new e-mail account in the e-mail options, and then click Next. Click the type of server that your e-mail account works with, and then click Next. Complete all of the required fields, including those that are on the tabs that appear after you click More Settings. When you finish providing the required information, click Finish.
 
R

RubyCancer

Jennifer,

I was actually trying to avoid that. But thanks anyway.
 
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