Outlook 2007 with Exchange 2010 sync error

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D

dthomson

We just rebuilt our mail server and migrated everyone over.

SOME of our Outlook 2007 clients are getting Syncronization log messages ending with this error:

Microsoft Exchange Offline Address Book

0X80200049

Not sure what it is not getting. After some poking around on the net it could be proxy (nope) or something to do with certificates. Any ideas?
 
T

TWHarrington

Do the users that are not having the issue in Online mode? Can you post the following five things:

1) Get-OABVirtualDirectory | fl

2) Crtl-rightclick the outlook icon in your system tray, select Test Email AutoConfiguration, uncheck the two Guessmart box and post the results.

3) Verify that Web Distribution is enabled for the OAB (Organization -> Mailbox node) and make sure your CAS server is listed as a distribution point

4) Do you have redirection set on the Default Web Site? If so, can you double check the redirection settings on the OAB virtual directory?

5) What are the exact errors are you getting in the Sync Issues folder in Outlook

 
D

dthomson

Will do. Just thought I should add that if I log into a different computer and run Outlook the user sets up correctly. On her machine that keeps getting all of the sync errors, if you ctrl right click on the Outlook icon in the system tray and check Connection Status: Local Mailbox nothing is there! On other machines it will populate with the users ID and 'Syncronizing server changes in folder 'Inbox' and Offline address book Connecting to Microsoft Exchange'

I have deleted the profile on the local computer and resetup Outlook; I have run repair on the OST file (Scanost.exe); update Microsoft Office 2007; diagnose Office 2007 but am still getting the sync errors everytime Outlook is opened.

So...it is obviously a computer specific issue either with windows; user configuration; or Office.
 
A

Allen Song

Hi,

Did you check the BITS service on the computer? Outlook uses the BITS to connect the OAB url to download the OAB. You can also delete the Windows Profile and recreate a new one to check this issue.

Thanks

Allen

Allen Song
 
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