Since Exchange 2010 SP1 upgrade, Mail Submission service is restarting every 24 hours in the early m

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Saw some other reports of this on msexchangeteam's site - is there a resolution? We upgraded this past weekend & are seeing this event item regularly.

Alert: The Microsoft Exchange Mail Submission service (MSExchangeMailSubmission) isn't running.

Source: Services - xxxxxx(Mailbox) - ADsite

Path:;xxxx(Mailbox) - ADsite Last modified by: System Last modified time: 10/28/2010 1:33:37 AM Alert description: Submits messages from the Mailbox server to the Hub Transport servers.

State: 1

ServiceType: 16

StartMode: 2

ErrorControl: 1

TagId: 0

ProcessId: 0

Name: MSExchangeMailSubmission

BinaryPathName: " C:\Program Files\Microsoft\Exchange Server\V14\Bin\MSExchangeMailSubmission.exe"

Dependencies: MSExchangeADTopology

ServiceStartName: LocalSystem

DisplayName: Microsoft Exchange Mail Submission


Khoj Sahiwala

Please check for any events which are taking place prior to the start.

Background cleanup , especially AV and what it is scanning.

Arew there any other events especially in the system event viewer for the reason for this service.

please increase disgnmostics logging of the submission service.


no AV on the mail servers, but will certainly look at any background cleanup entries prior to this entry. Thx.Joy


some mailbox assistant tasks going on prior, and a couple " windows error reporting" items after the mail submission error:

Log Name: Application
Source: Windows Error Reporting
Date: 10/28/2010 1:32:51 AM
Event ID: 1001
Task Category: None
Level: Information
Keywords: Classic
User: N/A
Fault bucket , type 0
Event Name: E12
Response: Not available
Cab Id: 0

Problem signature:
P1: c-RTL-AMD64
P2: 14.01.0255.000
P3: MSExchangeMailSubmission
P4: M.Exchange.StoreProvider
P5: M.M.MapiEventManager.SaveWatermarks
P6: M.Mapi.MapiExceptionArgument
P7: 69c9
P8: 14.01.0218.011

Attached files:

These files may be available here:
Analysis symbol:
Rechecking for solution: 0
Report Id: cc6b1c40-e254-11df-aa60-001b2128d36e
Report Status: 0
Event Xml:
<Event xmlns="" >
<Provider Name=" Windows Error Reporting" />
<EventID Qualifiers=" 0" >1001</EventID>
<TimeCreated SystemTime=" 2010-10-28T05:32:51.000000000Z" />
<Security />
<Data>Not available</Data>

I will examine this further.



Thanks, Khoj - that's where I first spotted others reporting this issue & a recommendation to post here. Will be at Exchange Connections next wk so hope to ask the experts :)Joy


Microsft Tech advises that this can be caused by having empty databases and recommends having at least 1 active mailbox on each database as a work around until a fix is released. I have moved mailboxes and will see if this fixes the mailsubmission service crash.


MSExchangeMailSubmission will crash once a days


A maintenance thread kicks in every 24 hours to update watermarks of idle mailboxes (worst case scenario is one crash per day). If a server has a database with zero user mailboxes or a database where all user mailboxes are 'inactive' (did not process any event, e.g. none of the users sent email) then the call to SaveWatermarks() fails. As a result, it may cause msexchangemailsubmission service crashes

Bug Status

In process

Action Plan

1. Create some mailboxes on the &ldquo;blank&rdquo; database

2. If problem still persists, please activate at least one mailbox each day, such as sending a message
UPDATE: 11-05-10 service has not crashed since applying this work around. I will contiune to monitor


Thx for opening the case - we'll place some mailboxes in our blank DBs, then.Joy
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