Exchange 2010/Outlook 2007 Can't get autodiscover to work for some users, but others work fine

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Geekgrrl570

I have Exchange 2010 Version: 14.01.0218.013 running on Windows 2008 R2. All computers are in the domain and all are local to the Exchange server. We have a couple users that can't download the OAB. This is in their sync logs:

10:24:19 Microsoft Exchange offline address book

10:24:19 Not downloading Offline address book files. A server (URL) could not be located.

10:24:19 0X8004010F

I tested autodiscover on one users machine and compared it with a user that is working, identical OS (Win7) and Outlook version. I used the test autoconfiguration check from the outlook task tray icon and the user that is not working finds the SCP, and gets the proper URL but can't connect to it to get the xml file. The system that works pulls down the same url and it works fine.

I tested the user that isn't working on another machine and got the same error, which leads me to believe that it may be some kind of permissions issue with their account, but we have roaming profiles so I can't tell if it's that or not. If I log into the users machine that doesn't work using my credentials and getting my profile, it again works fine, so it's not just the system.

I tested the non working user account in EMS with test-outlookwebservices -identity user@corp.com and all tests succeeded.

Since it works for other identical users, it can't be that autodiscover is not configured correctly. Other than recreating the users profile and testing that, I can't figure out what else to do. This users profile is pretty big and if I can I would rather not have to create a new profile for them.

Any ideas?
 
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