Error in outlook.ost file, scanpst.exe does not work.

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G

Gordon B-P

What type of email account?If you find my response helpful, please click on the " Vote as Helpful" button!Thank you!

 
B

Brian Tillman

If you actively use Exchange or the Outlook Hotmail Connector, then with Outlook closed, delete the OST and then restart Outlook. the OST will be recreated. If youused to use Exchange but no longer do, then deleting the OST will be the wrong thing to do. Instead, use SCANOST.EXE, which should be in the same place you found SCANPST.



 
S

Seabass77

I deleted the OST file, and when I tried to open Outlook again I got the same message. I've also tried scanost.exe and scanpst.exe.

Also, I can't seem to locate the actual .pst file, even after unhiding all files. Is that a problem, or am I not looking in the right area?

I recently suspected a virus and restored to an earlier date. Could a virus potentially delete my .pst file, and could this possibly be the reason I can't open Outlook?
I'm about to try a shut down to see if anything is hanging.

Thank you so much for the help!
 
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