Microsoft Exchange shared contacts not showing up in outlook users with permissions

Status
Not open for further replies.
D

Dean DeLisle

In exchange when we set contacts to be shared with our users - the users can see the folders. However when we go through sending an email " To" and search contact they do not appear in the search or the folders do no appear as an option in the list of contacts. What are the settings we are missing.

Thanks for your help!

Dean
 
S

Sembee [MVP]

Right click on the shared folder and choose Show as an Outlook Address Book.

Simon.

Simon Butler, Exchange MVP
Blog | Exchange Resources
 
A

atcnf2008

Thank you Simon.

Our system: exchange 2010 SP1 RU2, Outlook 2007 SP2, But I could NOT see such " Show as an Outlook Address Book" when righ-click, could you please help?
 
S

Sembee [MVP]

Exchange version doesn't matter.
You should have a tab called Outlook Address Book. The option to select is on there.

Simon.

Simon Butler, Exchange MVP
Blog | Exchange Resources
 
A

atcnf2008

I'm sorry Simon, I looked around all possible way and could NOT see such an option.

I can Open Contacts-->People's Contacts --> Another User's Contact, NO problem, Right-mouse click will show {OPEN, Open In a New Window, Move.., Copy..,Delete..,Rename,Move up in list, move down list, Mark all as Read,Share... Properties} menus; when Click Address Book: it shows My own contact lists Under " Outlook Address Book" , also shown " Global Address List" and " All Address Lists" , there simply is no way to show the Shared contact from other people.

I have been bewildered by this for a while becuase our users can share Contacts but can't use them when they send email, so further enlightment is requested on how to proceed on this subject. Thank you
 
T

testrrrr

Choose Properties. After that you will find a Tab called " Outlook Adressbook" . On that tab there is a possibilty to mark " show as Adresssbook" .
 
A

atcnf2008

Thanks Simon,

Sorry to tell you there is NO such option: The properties have 2 Tabs, the 1st tab is " General" , the 2nd Tab is " Summary" , under which it shows " Folder Contacts" with the Other user's Name and a Properties Button ( when clicked it will show the user's detailed info like phone/notes etc).

Previously I googled for a while, I see others are talking about " creating a new Outlook Profile for the sharing user" , then you can make the Shared Contacts as " address Book" , the instruction is for Outlook 2003, I tried on Outlook 2007 without success.

I also Knew there is a Public Folder option ( if you put Contact inside Public folder you are able to use it as a sending address book).

Did I really miss something here? this looks a very simple question but I can't get it work.

I do appreciate your time and efforts to help me sort this thing out
 
S

Sembee [MVP]

If you right click on your own Contacts folder, does the tab show there?

How are you opening the additional mailbox with the shared contacts in it?
With Outlook 2003 you would have to install the Outlook Address Book service. I don't see it in Outlook 2010, and I don't have an Outlook 2007 system to look at.

Simon.

Simon Butler, Exchange MVP
Blog | Exchange Resources
 
T

testrrrr

I see now what you mean - if you open an others contacts Folder like you described you really dont get this " Outlook Adressbook" Tab. I don't think is is possible to get it working this way. I suggest you try the public folder option - we use that and I know that that works.
 
Status
Not open for further replies.
Similar threads
Thread starter Title Forum Replies Date
J Microsoft Exchange Emails - Shared Accounts Exchange Server Administration 3
S Adding new Exchange (2016) rule very slow down Microsoft Outlook Exchange Server Administration 0
Commodore Microsoft Exchange Add-in Using Outlook 2
TotallyConfused Godaddy Microsoft exchange 2007 stopped updating Exchange Server Administration 1
R The action cannot be completed. The connection to Microsoft Exchange is unavailable. outlook must be Using Outlook 1
M connection to the microsoft exchange server has been lost. outlook 2007 Exchange Server Administration 0
J archiving deleted e-mails on Microsoft Exchange Exchange Server Administration 7
A "Microsoft Exchange Add-In" (UmOutlookAddin.dll) + Outlook Security Form ... Using Outlook 4
J Error: 0X8004010F - Microsoft Exchange offline address book Exchange Server Administration 9
J I use Windows XP with Microsoft Outlook 2003 and I cannot get int the Microsoft Exchange server. Using Outlook 1
M Outlook 2007 "cannot open your default email folders.microsoft exchange is not available" on XP is n Using Outlook 1
R Microsoft Exchange offline address book Using Outlook 5
N Unable to open your default e-mail folders. You must connect to your Microsoft Exchange Server compu Using Outlook 1
T Setting up Outlook to existing Microsoft Exchange account on new pc with new Windows 7 and new Offic Using Outlook 1
J Outlook 2010 Microsoft exchange server to pop account type switch? Using Outlook 2
S Connection to the Microsoft Exchange Server has been lost. Outlook will restore the connection when Using Outlook 2
F Install the Microsoft Exchange Server MAPI Client and Collaboration Data Objects 1.2.1 on Exchange 2 Exchange Server Administration 7
S Microsoft Exchange Server 2010 Not Receiving External Emails For New Users Created Exchange Server Administration 2
D when trying to get into outlook error message reads connection to microsoft exchange is unavailable. Using Outlook 4
D Sync OAB and Task 'Microsoft Exchange' Fails Error 0x8004010F: The operation failed. An object canno Exchange Server Administration 2
T The Microsoft Exchange Active Directory Topology service on server localhost can't be contacted via Exchange Server Administration 2
D Task "Microsoft Exchange Server" reported error (0x8004010F): 'The operation failed. An object could Exchange Server Administration 3
K Using Microsoft Exchange with Office 2007 conflicts with Office 2010 Home & Student Edition Using Outlook 4
C Unable to open your default e-mail folders. The Microsoft Exchange Server computer is not available. Exchange Server Administration 4
M outlook and comcast business email microsoft exchange server Using Outlook 1
P Does Microsoft Exchange Server EWS support WS-Security standard Exchange Server Administration 3
A Client cannot connect to Microsoft Exchange but POP3 is ok Exchange Server Administration 9
C Microsoft Exchange Replication Service VSS Writer Exchange Server Administration 2
T Problems WinRM on Microsoft Exchange Server 2010 - Showing errors then success messages intermittent Exchange Server Administration 4
B Outlook 2010 unable to connect to a remote Microsoft Exchange 2003 server Using Outlook 8
S How to get more detail on "Microsoft.Exchange.Data.Mime.Encoders.ByteEncoderException" Using Outlook 3
V Your Mailbox Has Been Temporarily Moved On Microsoft Exchange Server____ Using Outlook 1
F Must connect o Microsoft Exchange before you can use your offline folder file (Error msg) Using Outlook 4
V Your Mailbox Has Been Temporarily Moved On Microsoft Exchange Server__ Using Outlook 7
M Unable to start the Microsoft Exchange Speech Engine Service Exchange Server Administration 2
J Can I use just my Hotmail account with Outlook 2007? "The connection to Microsoft Exchange is unavai Using Outlook 2
S Microsoft Exchange is unavailable Using Outlook 2
Y Unable to open your default email folders. The Microsoft Exchange Server computer is not available. Using Outlook 1
J "Clip" icon appear in Microsoft Outlook 2010 / Exchange 2007 OWA Message, but no attachment inside Using Outlook 4
A Failed at Microsoft Exchange On-Premises Exchange Server Administration 3
R Microsoft.Exchange.Net.ExSmtpClient.TlsApiFailureException: A TLS API failure occurred. Error = 0x80 Exchange Server Administration 1
J 'Connection to Microsoft Exchange is Unavailable' for new mail account. Only for one account on PC. Using Outlook 1
A POP3 Service problem in Exchange 2010 (microsoft.exchange.pop3.exe crashes) Exchange Server Administration 7
C connection to microsoft exchange has been restored Exchange Server Administration 3
I Microsoft Exchange message restriction issue Exchange Server Administration 7
B The connection to Microsoft Exchange is unavailable. Outlook must be online or connected to complet Using Outlook 6
S The action cannot be completed. The Connection to Microsoft Exchange is unavailable. outlook must be Using Outlook 2
N Connection to Microsoft Exchange has been lost. Outlook will restore the connection when possible Using Outlook 15
M microsoft exchange server with co existance to 2003 Exchange Server Administration 7
W Outlook Anywhere, Connect to Microsoft Exchange using HTTP Using Outlook 6

Similar threads

Top