'Connection to Microsoft Exchange is Unavailable' for new mail account. Only for one account on PC.

Status
Not open for further replies.
J

Jason Irvan



Current configuration with the issue is Exchange 2010 SP1 on 2008 R2 domain, Outlook 2007 SP2 on XP Home Sp3, connectivity to corporate network via Cisco VPN.

When trying to add the users mailbox to a new or existing Outlook profile using the Mail configuration in Control Panel I get the dreaded errors that point to name resolution or RPC issues. However, if I create a new test profile and use my credentials, I can connect to my mailbox with no problems.

- User mailbox is operational and working on his primary laptop.

- DNS is resolving properly, User authentication is being accepted for the account when I "Check Name" but the error "Connection to Microsoft Exchange is Unavailable. Outlook must be online or connected to complete this action" is returned. DNS is also confirmed by the fact that I can connect my mailbox.

- I've tried using his UPN, Displayname, and Username. No difference

- His account is not hidden in the Address List.

- Time on server and Client is less than 15 seconds removed, so this isn't a krb issue. (Again, confirmed because I can connect my profile)

The only thing different between his account and mine is group membership. I am an Exchange/domain admin.

Any Ideas?
 
G

Gen Lin



Hi,

If the problem only happens on one PC, please test it on another Windows Profile:

1. Log into Windows by another User account.

2. Try to configure the user's outlook profile and see if the issue persists.
 
Status
Not open for further replies.
Similar threads
Thread starter Title Forum Replies Date
R The action cannot be completed. The connection to Microsoft Exchange is unavailable. outlook must be Using Outlook 1
M connection to the microsoft exchange server has been lost. outlook 2007 Exchange Server Administration 0
S Connection to the Microsoft Exchange Server has been lost. Outlook will restore the connection when Using Outlook 2
D when trying to get into outlook error message reads connection to microsoft exchange is unavailable. Using Outlook 4
J Can I use just my Hotmail account with Outlook 2007? "The connection to Microsoft Exchange is unavai Using Outlook 2
C connection to microsoft exchange has been restored Exchange Server Administration 3
B The connection to Microsoft Exchange is unavailable. Outlook must be online or connected to complet Using Outlook 6
S The action cannot be completed. The Connection to Microsoft Exchange is unavailable. outlook must be Using Outlook 2
N Connection to Microsoft Exchange has been lost. Outlook will restore the connection when possible Using Outlook 15
L 'The connection to Microsoft Exchange is unavailable. Outlook must be online or connected to complete this action.' Using Outlook 8
D The dreaded: 'the connection to microsoft exchange is unavailable' outlook 2007 exchange 2007 Using Outlook 4
J The connection to the Microsoft Server is unavailable. Unable to open your default mail settings...t Using Outlook 1
Q when i try to use outlook i get the message the name connot be resoved. the connection to microsoft Using Outlook 2
A when I start outlook i get a message 'the connection to the microsoft echange is unavailable. outlook must be connected or online to complete thi Using Outlook 4
Y MicroSoft Office Outlook 2003 error message! Your IMAP server has closed the connection. This may oc Using Outlook 2
W Encrypted connection to server refused Using Outlook 0
A Prevent connection to Public Folders on Exchange? Exchange Server Administration 3
D Outlook 2016 IMAP Connection Returns All Email but outlook.com does NOT Using Outlook.com accounts in Outlook 2
O Outlook 2016 0x800CCC0F 'The connection to the server was interrupted' Using Outlook.com accounts in Outlook 1
J Office 365 and Outlook connection issues Using Outlook.com accounts in Outlook 3
M Outlook 2010 Error: Your IMAP server closed the connection Using Outlook.com accounts in Outlook 1
M Outlook Email Connection Error Using Outlook 3
M BCM remote database connection issue BCM (Business Contact Manager) 1
C Last Connection Using Outlook.com accounts in Outlook 1
K Work Email - Calander Connection to Outlook.com Using Outlook 2
E IMAP server closed the connection Using Outlook 2
P Outlook Connection Issues Using Outlook 3
Z connection to Lotus Notes Using Outlook 4
A Exchange 2003 Outlook 2010 64 Bit- AutoDiscover Connection Err - Certificate Exchange Server Administration 9
K Intermittent ability to send to single domain. "Connection refused" Exchange Server Administration 1
N Connection Error Using Outlook 2
E intermittent "Your imap server closed the connection" messages Using Outlook 6
M "No database found" but successful connection to SQL server.What am I missing? BCM (Business Contact Manager) 5
0 Outlook 2010 causes computer to lose connection when opening and Send/Receive Using Outlook.com accounts in Outlook 14
N Outlooking not connecting. Connection present Using Outlook 1
B can not establish BCM 2010 connection to Shared DB on SQL 2008 Express BCM (Business Contact Manager) 4
S Outlook connector, numerous versions, connection issues Using Outlook.com accounts in Outlook 1
T Outlook keep loosing connection to the exchange server Using Outlook 1
T Lose exchange connection, crash Using Outlook 0
T Outlook 2010 encrypted connection type choices, meaning of Auto? Using Outlook 0
O No SSL-IMAP connection Outlook <-> Exchange 2010 after latest client updates? Using Outlook 3
A outlook 2010, windows 7, exchange server: "The action cannot be completed. The connection to Micro Using Outlook 1
J mobile device connection to exchange Exchange Server Administration 4
P Outlook 2010 random status connection changes Using Outlook 1
C Outlook 2010 with BCM - Database Connection problems using Windows 7 Clients Using Outlook 1
R Outlook 2011 - Connection to Exchange Dropping & Sharing Calendar Issues Exchange Server Administration 2
P Internet Connection is working but Outlook will not connect Using Outlook 2
M Users exceeding the MAPI connection limit Using Outlook 5
S Outlook 2007, Exchange 2010, Forefront 2010: When using Outlook over http, it loses its connection t Exchange Server Administration 8
C Outlook connection to Exchange 2010 showing disconnected Exchange Server Administration 6

Similar threads

Top