Outlook 2007 and Outlook 2010 continues to prompt user for their password

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M

MelisaW

Recently upgraded our exchange server to from 2003 to 2010. The migration seem to go smoothly. We do have about a handful of users who keep getting the pop up message asking for their password in outlook. On the user's outlook client at the bottom it will display the message disconnected to MS Exchange or will display need password. All these users having the popup message are able to send/receive - they just keep getting the password popup. Outlook is pointed to the correct server just can't figure out how to get rid of the pop message. The user will select remember my password and that does not seem to help. Majority of the users are using outlook 2007 and a couple are using 2010.
 
M

Michael Vi

What happen if you create a new outlook profile?

Is there a Autodiscover record in DNS to point to your CAS server?
 
M

MelisaW

On the client 2010 it took care of the problem. On the machines running outlook client 2007 problem still occurs.
 
S

SR_

Did you tried creating a new profile for those users?

Do a test email autoconfiguration from the Outlook 2007 clients and check if they are giving the correct URL's, compare it with Outlook 2010 clients

Start>Run>Cmd> Control Keymgr.dll and delete all the saved passwords

Let us know if this helped!!

- Saakar
 
M

MelisaW

We were trying to avoid from having to touch each users machine as we had more than just a handful as users were calling in reporting the problem. Come to find out it was on the server end. Rebuilding the offiline addressbook resolved the issue for us. Under the default website, authentication, offline address book. Thank you for all your help though.
 
M

MelisaW

It did have something to do with the autodiscovery - EWS on the server. Rebuilding the offline address book resolved the issue for us. Thank you for your help.
 
Z

zzzzzzzt

Fixed for Me (and I hope you)

I was having the exact same issue, System: SBS 2008, Exchange 2007, Windows 7 PC's, Outlook 2010 Clients. I even went to the point of removing and re-adding a PC to the Domain as a test, no dice. Went to IIS Manager (for ver 7). Under SBS Web Applications. Selected " Autodiscover" site. Double clicked on " Authentication" found " Windows Authentication" Enabled. As a test I enabled Forms Authentication, Digest Authentication, and Basic Authentication. A warning came up telling me that I could not have " Challenge and Login\Redirect Authentication" enabled at the same time. I tested the outlook client and the issue disappeared. As a test I disabled Forms Authentication, Digest Authentication, and Basic Authentication leaving " Windows Authentication" Enabled. The problem remains solved. I have no idea why this worked but it did. Will keep posted if the issue re-occurs.

T.
 
S

SR_

If you want to confirm Authentication it should be as described in the below article

Default settings for Exchange-related virtual directories in Exchange Server 2007

http://msexchangeteam.com/archive/2008/02/01/447989.aspx

-- Saakar "Please remember to click "Mark as Answer" on the post that helps you, and to click "Unmark as Answer" if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread"
 
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