Outlook 2007 and Outlook 2010 continues to prompt user for their password

Not open for further replies.


Recently upgraded our exchange server to from 2003 to 2010. The migration seem to go smoothly. We do have about a handful of users who keep getting the pop up message asking for their password in outlook. On the user's outlook client at the bottom it will display the message disconnected to MS Exchange or will display need password. All these users having the popup message are able to send/receive - they just keep getting the password popup. Outlook is pointed to the correct server just can't figure out how to get rid of the pop message. The user will select remember my password and that does not seem to help. Majority of the users are using outlook 2007 and a couple are using 2010.

Michael Vi

What happen if you create a new outlook profile?

Is there a Autodiscover record in DNS to point to your CAS server?


On the client 2010 it took care of the problem. On the machines running outlook client 2007 problem still occurs.


Did you tried creating a new profile for those users?

Do a test email autoconfiguration from the Outlook 2007 clients and check if they are giving the correct URL's, compare it with Outlook 2010 clients

Start>Run>Cmd> Control Keymgr.dll and delete all the saved passwords

Let us know if this helped!!

- Saakar


We were trying to avoid from having to touch each users machine as we had more than just a handful as users were calling in reporting the problem. Come to find out it was on the server end. Rebuilding the offiline addressbook resolved the issue for us. Under the default website, authentication, offline address book. Thank you for all your help though.


It did have something to do with the autodiscovery - EWS on the server. Rebuilding the offline address book resolved the issue for us. Thank you for your help.


Fixed for Me (and I hope you)

I was having the exact same issue, System: SBS 2008, Exchange 2007, Windows 7 PC's, Outlook 2010 Clients. I even went to the point of removing and re-adding a PC to the Domain as a test, no dice. Went to IIS Manager (for ver 7). Under SBS Web Applications. Selected " Autodiscover" site. Double clicked on " Authentication" found " Windows Authentication" Enabled. As a test I enabled Forms Authentication, Digest Authentication, and Basic Authentication. A warning came up telling me that I could not have " Challenge and Login\Redirect Authentication" enabled at the same time. I tested the outlook client and the issue disappeared. As a test I disabled Forms Authentication, Digest Authentication, and Basic Authentication leaving " Windows Authentication" Enabled. The problem remains solved. I have no idea why this worked but it did. Will keep posted if the issue re-occurs.



If you want to confirm Authentication it should be as described in the below article

Default settings for Exchange-related virtual directories in Exchange Server 2007


-- Saakar "Please remember to click "Mark as Answer" on the post that helps you, and to click "Unmark as Answer" if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread"
Not open for further replies.
Thread starter Similar threads Forum Replies Date
S Verwendung von Outlook 2007 Using Outlook 0
A Arthur needs help with 2007 Outlook e-mail Using Outlook.com accounts in Outlook 3
M PST import from Outlook 2007 to 2010 - Address Book contacts all in 1 group Using Outlook 4
S outlook 2007 calendar search Using Outlook 6
B Migrate Outlook 2007 to Office 365 Using Outlook 3
X I have met my waterloo trying to resolve embedded graphics problem with outlook 2007 and now 2016 Using Outlook 1
R Outlook 2007 only loads some appointments Using Outlook 0
C Move Outlook 2007 to new PC with Outlook 365 Using Outlook 3
J Outlook 2007 Hide Messages Option not Available Using Outlook 2
S Outlook 2007 Calendar instant search problem. Windows 7 Using Outlook 4
S Outlook 2007 Calendar instant search problem. Windows 7 Using Outlook 0
B Server errors Outlook 2007 Using Outlook 1
S Reboot of frozen windows7 results in changed outlook 2007 settings Using Outlook 1
S Outlook 2007 printing wrong email address at top of page Using Outlook 8
M Configure outlook 2007 to accept digital signatures Using Outlook 2
D Outlook 2007 crashes when opening an email Using Outlook 2
R New chap saying hello and needing advice on Outlook 2007 thumbnails Using Outlook 3
icacream From Outlook 2007 to 2016 ! Using Outlook 9
vodkasoda Object could not be found Error in Outlook 2007 Outlook VBA and Custom Forms 5
S Outlook 2007: Address Cards allow entering text! Why? Using Outlook 3
S View Appointment in Text Wrap in Outlook 2007 Month Calendar View Using Outlook 0
L Outlook 2007 Separate the Send/Receive functions Using Outlook 2
M Outlook 2007 Contacts Glitch: Creating a new email Using Outlook 1
C Move from Outlook 2007 Enterprise (MOE) to Outlook Pro plus 2007 Using Outlook 1
J reinstalling Outlook 2007 asking for user name & password Using Outlook 14
P outlook addin unloaded in office 2007 Using Outlook 0
B Fonts in Outlook 2007 Using Outlook 4
R Add Exchange Account to existing POP3 Outlook 2007 Profile Using Outlook 0
C out of space in file group Outlook 2007 Using Outlook 2
A Moving archived contents in Outlook 2007 back into working folders Using Outlook 0
P Outlook 2007 Email Categorization using VBA Outlook VBA and Custom Forms 1
M Unable to Configure Gmail Account in Outlook 2007 Using Outlook 1
R Outlook 2007 or 2010 - Lock Down Functionality Outlook VBA and Custom Forms 3
S Outlook 2007, windows 10 Font size Using Outlook 1
Diane Poremsky Manually create a POP3 account in Outlook 2007 New Slipstick.com Articles 0
J Can Click to Drag Custom Form Field But Cannot Drop When Designing in Outlook 2007 Outlook VBA and Custom Forms 2
L Outlook 2007 Font Using Outlook 3
J Outlook 2007 connector and Windows 10 Using Outlook 3
R Outlook 2007 - Shared Accounts and Resources without Exchange Server Using Outlook 0
L Outlook 2007 - Macro Re Search Using Outlook 16
D Outlook (Office) 2007 & Windows 10 Pro Using Outlook 6
MattC Problem with Outlook 2007 & iCloud / duplicate tasks Using Outlook 1
D Outlook 2007 e-mail header- How to set font & font size in received message headers ? Using Outlook 2
P How to switch back from Outlook 2010 to Outlook 2007? Using Outlook 3
L Outlook 2007 Macro to Contact From a Field Using Outlook 3
A Corrupt tasks in Outlook 2007 Using Outlook 1
Diane Poremsky Outlook 2007 with Office 365? New Slipstick.com Articles 0
D Need Genuine Office or Outlook 2007 Using Outlook 3
L Outlook 2007 Criteria Search Using Outlook 9
P Outlook 2007 not sending/receiving until restart (send/receive stuck at __%) Using Outlook 27
Similar threads