Outlook 2010: Conversation view does not show messages that are in a folder.

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A

ADC123

We have Exchange 2010 and Outlook 2010. The pc is Windows XP and we are working in online mode, not cache. When in conversation view, you click on a folder it appears to be empty although there are messages in there. I uncheck the converstation view and then the messages appear. I have tried to cleanviews and resetfodlers command however that does not work. I created a new profile but this did not work. I reinstalled the client and tried a different pc but stilll the same results. This does not happen with all the folders, just certain ones.
 
T

Tom Vanopoulos

When enabling Conversation View (View > Show as conversations) choose All Folders.

From the Conversation settings choose Show messages from Other folders.

And it should display the conversation view successfully in the folder.

MCITP: Enterprise Messaging Administrator 2007/2010 | MCITP: Server Administrator | MCTS: Windows Server 2008 Applications Infrastructure, Configuring | MCP | MCDST
 
A

ADC123

Hi,

This is how it is enabled. One thing I checked is on webmail when you view the folders in conversation view, the emails are listed. What is the difference that webmail would use as apposed to the client I wonder.

Just a quick not too, the folder that I am viewing in conversation view does not have any other documents from other folders to view in the conversation....it is a single message.

If I play around with those covnersation settings like you suggest, it did fix it up for one folder however not for the other so I don't think it is a solution.

Any other suggestions?
 
G

Gen Lin

Hi,

Does the problem happen on cached mode?

Conversation view will require Cached Exchange Mode as well in order to function better.



 
A

ADC123

No this does not happen in cache mode or on webmail so it is definitely something on the client. I just need to know what.
 
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