Autodiscover accounts on exchange 2003 with Outloook 2010 not working

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J

Jamie Baldanza

I have been looking at ways to get autodiscovery working within Outlook 2010 when a mailbox is stored on Exchange 2003. We have both Exchange 2003 and Exchange 2010. The mailboxes on Exchange 2010 work fine with autodiscover when using Outlook 2007 or Outlook 2010. However, if the mailbox is on Exchange 2003, Outlook 2010 does not work while Outlook 2007 does. Any reason as to why or any advice?
 
A

Allen Song

Hi,

For the Outlook 2010 with mailbox on the Exchange 2003, it still uses the standard Autodiscover to run. Since it's Exchange 2003, the Autodiscover will be failed when doing the Autodiscover order, finally it will use Exchange mailbox server property.

The order of operations for Autodiscover settings discovery is summarized as follows:

1.Automatically retrieve e-mail address from Active Directory if domain joined machine (Outlook AutoDetect Mechanism)
2.Retrieve Exchange Server name if found and store for later.
3.Look for SCP objects or SCP pointer objects that correspond to user"s e-mail address, and find the correct Autodiscover server to connect to; then connect and retrieve settings.
4.If previous step fails, attempt DNS discovery of Autodiscover XML (allowing for 10 redirects).
a.HTTPS POST: https://DOMAIN/autodiscover/autodiscover.xml
b.HTTPS POST: https://autodiscover.DOMAIN/autodiscover/autodiscover.xml
c.HTTP GET: http://autodiscover.DOMAIN/autodiscover/autodiscover.xml (only to follow redirects, not to get settings)
d.DNS SRV lookup: _autodiscover._tcp.DOMAIN (only to follow the redirect the SRV record points to)
5.If previous step fails, attempt local XML discovery and use XML found on the local machine if applicable.
6.If previous step fails but an Exchange Server name is found in step 2, configure Exchange account based on Exchange Server name.

Now what do you mean Outlook 2010 doesn't work like Outlook 2007 does? Are the user account and email address come up automatically?

Thanks

Allen

Allen Song
 
J

Jamie Baldanza

When testing, I found that Outlook 2007 with an account on Exchange 2003 autodiscovers and inserts the correct account and email address fine. However, if its a new PC with Outlook 2010 and my account on Exchange 2003 it fails and errors out asking for users to insert the server and user name.
 
A

Allen Song

Hi,

Is this issue only occurred on the new PC? If that is, that should be the PC issue.

To fill up the information with the user name and email address, it uses the Outlook AutoDetect mechansim not Autodiscover. Outlook looks up the Active Directory contact object for the user who is logged in, then extracts the primary SMTP address. This information – if available – is pre-populated in the Outlook Add new e-mail account dialog box.

This feature is the below registry:

KEY: HKEY_CURRENT_USER\Software\Microsoft\Office\12.0\Outlook\Preferences

DWORD: ExchangeAddressDetect

Values: 1 (or missing DWORD) =perform AD lookup

0=no AD lookup

Thanks

Allen

Allen Song
 
J

Jamie Baldanza

That was not the issue. I am unable to come up with a solution so I created a custom script that runs during startup to import an outlook.pcf file into that propagates the Exchange 2003 server and username.

Thanks anyway.
 
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