Outlook 2007 custom views do not show emails with Exchange 2010 Server

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F

Fasstdak

We recent upgraded to 2010 Servers and are having calls on "missing emails". If the user changes the default view to a custom view on the Outlook 2007 client, the next time they view the folder their emails disappear. The only way to restore this is by restarting Outlook 2007 with the /cleanviews command option. Is there an incompatibility with custom views in Outlook 2007 running on Exchange 2010?
 
G

Gen Lin



Hi,

Does the problem happen to all users who using a custom view? I cannot reproduce this problem in my lab. Do you have Outlook 2007 SP2 installed on?
Please test the problem in exchange online mode and see if the issue persists:

a. Click Tools->Options->Mail setup tab->E-mail Accounts.
b. Highlight the outlook account, click Change.
c. Uncheck the "Use Cached Exchange mode" checkbox and restart the outlook.

Gen Lin






 
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