can't connect account over iPad/iPhone to Exchange 2010

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R

Ron E Biggs

We're moving over our company e-mail accounts from Exchange Server 2003 to Exchange 2010. For the most part, everything's ok. But one of the accounts we moved over is not connecting on their iPhone or iPad. If we connect the same iPhone/iPad to our mail server with someone else's account, everything comes up fine. This person can also view their account over OWA just fine. They used to be able to connect just fine when their account was on the old server.

It just keeps saying " connection to the server failed." Any ideas?

----------- Ron E Biggs Network Administrator Entertainment Studios
 
T

TWHarrington

Please check the user's AD permissions and make sure that the user object is set to inherient permissions from the parent.

1.Open Active Directory Users and Computers.
2.Click View , and then click Advanced Features .

Note To make the Security tab available at both the user level and the organizational unit level, you must enable the Advanced Features option in Active Directory Users and Computers. This option is available under the View menu.

3.Open the properties for both the user level and the organizational unit level that the users are located in, and then locate the Security tab.
4.Click Advanced .
5.Make sure that the following check box is selected:
Allow inheritable permissions from the parent to propagate to this object and all child objects. Include these with entries explicitly defined here.
6.Force Active Directory replication.

 
R

Ron E Biggs

Ok it looks like this worked. Thanks!----------- Ron E Biggs Network Administrator Entertainment Studios
 
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