Exchange 2007 user can't receive mails without going offline and then online again

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K

kukstern



Hi

If I login to webmail I can see the mails, but the client do not receive the mails until I choose to go offline and the online again.

/K.
 
A

AndyD_ [MVP]



Try closing Outlook, deleting the .ost associated with the cache file and reopen Outlook to recreate the cache.
 
V

Vministrator



As Andy said do it and if not then try to use outlook in non-cached mode.
 
K

kukstern



Ok I'll try to delete the .ost file when the laptop is back in the company.

Anything to take care of before - backup etc?
 
A

AndyD_ [MVP]



Nope. No need to backup the .ost. Its just the cache of the live mailbox.
 
K

kukstern

The laptop hasn't been in the house yet, but I'll post the answer as soon as possible.
 
K

kukstern



I have now renamed the ost-file. The original size was around 3 gb, but the new ost-file is only 1,4 gb, and all his mails in inbox is gone?!

I waited a couple of hours, but the new ost-file didn't increase at all.

So I took the first ost-file again, and suddenly it received the mails, but I'm still not sure its working every time.

/K.
 
V

Vministrator



Well emails can never be gone or deleted if they were configure as a Exchange Account (not a pop3). You can varify it by logging into the OWA.

And also configure this user's profile on a different computer and you should be able to see all this email in Outlook. It should work.
You can also goto the control panle, delete all the existing profile and create a new mail profile. That works too.
 
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