Trying to set up access to my Gmail account using IMAP

Not open for further replies.


I am trying to use Outlook 2010 to consolidate e-mail from my local POP server, Hotmail and Gmail. It works great for my local POP server and Hotmail, but I cannot get the POP settings that Google recommends to work successfully for Gmail. I thought that I would try their IMAP settings, but when I go to change the account or delete it and add a new account from scratch, the "Account Type" drop-down is set to POP3 and is grayed out so that I cannot select IMAP.

I realize that I will have to enable IMAP on the Gmail side to get this to work, but obviously if I cannot get Outlook to let me select IMAP as an option for "Account Type" is it s moot point!

Can I not mix POP3 and IMAP accounts for some reason? I searched the registry for a DisableIMAP switch which I have read about in Outlook 2007 discussions, but my Outlook 2010 does not seem to have such a setting.

I am pretty sure that I am overlooking something obvious, but neither I nor a few other people who know more about Outlook than I do have come up with an answer. Any help would be greatly appreciated!


Diane Poremsky

Senior Member
Outlook version
Outlook 2016 32 bit
Email Account
Office 365 Exchange

You can't change account types once an account is added to the profile - you need to delete the old account type and recreate the account, using the correct type. Note, you can't use autodiscover if you want gmail pop accounts. You need to create the account manually. Autodiscover wil create imap accounts with gmail.

The DisableIMAP key disables the ability to create an imap account, it does not disable imap pst files - and no, you can't mix pop and imap in one folder, unless that folder is the imap folder. If you deliver pop3 to the imap folder, the pop3 mail will be uploaded to your imap server mailbox. IMAP is a server-based account and you are only syncing copies of the mail to outlook.



Thank you for your reply. I did what you suggested and was able to get Gmail set up with IMAP as the Account Type. Unfortunately I am still having problems. It sends correctly but gives me an error trying to receive "Cannot connect to server." I have a similar problem in receiving mail from Hotmail (I downloaded OLC14). I have disabled the firewall and checked that I can telnet to both Gmail and Hotmail from my PC, and everything looks good. My local POP3 mail works just fine.

Do you know of anything that is a common problem in connecting from Outlook 2010 to Hotmail and Gmail that could be causing my problems?



Deepa Raj

Try the steps below to resolve the issue:

1. Check under control panel-> programs and features and Remove Outlook Connector 12.1/ 14/14.1 and reinstall the Outlook connector 14.1.

2. Remove and re-add the Hotmail account(s) through Outlook connector.

3. If the issue still persists then delete the OST files from the following location and then remove and re-add the Hotmail account.

Click on start > All programs > Accessories > Run > copy and paste the following text in Open field and then press Enter: %userprofile%\Local Settings\Application Data\Microsoft\Outlook

Delete the .ost file(s) associated with the problem Hotmail account from the current folder location.

Refer the link to download and install outlook connector 14.1:-

For 32- bit:

For 64 -bit:

Also check if the IMAP option is checked in the Gmail server settings Tab.
Not open for further replies.
Similar threads
Thread starter Title Forum Replies Date
A Run-time error '430' on certain emails when trying to set "Outlook.mailitem" as "ActiveExplorer.Selection.Item" Outlook VBA and Custom Forms 2
B purchased 2010 office and downloaded on a new netbook last night. trying to set up email on exchange server and get not online not connected. is there Using Outlook 1
R Error when trying to forward current email item Outlook VBA and Custom Forms 7
X I have met my waterloo trying to resolve embedded graphics problem with outlook 2007 and now 2016 Using Outlook 1
O The page that you are trying to access cannot be loaded. Using Outlook 0
C Trying to populate an appointment ComboBox from Excel Outlook VBA and Custom Forms 2
T Outlook "A program is trying to access Outlook" Using Outlook 3
S SendFromAccount - Problem trying to test existing value in open email Outlook VBA and Custom Forms 2
N Error 0x80090326 when trying to setup IMAP account on Using accounts in Outlook 1
KURTiS MAXiMUS Trying to appactivate ERP window Outlook VBA and Custom Forms 16
R Trying to extract information between two symbols from outlook subject Using Outlook 2
Danie Lawson Trying to recover calendar Using Outlook 4
L Trying to open contacts pst. file in outlook 365 Using Outlook 3
L Trying to check for the absence of mail. Outlook VBA and Custom Forms 1
M trying to disable junk email filter. completely. Using Outlook 4
D Trying to repair Outlook rules Using Outlook 5
S Outlook 2010 trying to default Data file to calendar Using Outlook 6
C Trying to move my Business Contact Manager ver. 2003 to BCM ver. 2010 Using Outlook 3
R Trying to sync my Outlook email on iphone Using Outlook 1
A outlook trying to keep sending Using Outlook 1
P Trying to add subject and name to an email using VB Code Using Outlook 3
B Trying to get old emails from a not working computer but having trouble. Using Outlook 6
P Outlook works, but freezes when trying to use calender v2007 (vista prof) Using Outlook 1
K A program is trying to send an e-mail message on your behalf... Using Outlook 1
P Trying to get 'Calendar Name' to appear like 'Subject' and 'Location' in event Calendar Printing Assistant 0
S Trying to have a prompt to ask for text to be added to subject before sending. Using Outlook 3
A Trying to connect to exchange Exchange Server Administration 3
K Wont send or recieve now with new server keeps asking for password when trying Using Outlook 1
D Outlook "Trying to Connect" Exchange Server Administration 1
J A program is trying to access e-mail address you have stored in Outlook. Do you want to allow this. Using Outlook 2
C Error message when trying to send email using a distribution list Using Outlook 2
P exchange management consoles has stoped working and yes I have read the above article and tried the troubleshooter and spent days reading and trying d Exchange Server Administration 0
N Exchange 2010 RPC Over HTTPS, outlook keep trying port 135 Exchange Server Administration 9
K trying to sync my samsung galaxy to my outlook 2010 calender. it says execution privilege prevents me from accessing outlook Using Outlook 1
N Slow / non response trying to pass from one folder to other (both in OUTLOOK.PST) Using Outlook 2
B Trying to find & run Scanpst.exe. Outlook can't log onto server. Have removed update KB2412171 & it did not correct problem. Have done a resto Using Outlook 2
J Error message when trying to download attachments to e-mails Using Outlook 1
P Error when trying to open EMC and Powershell Exchange Server Administration 4
0 trying to get rid of the "end" time of each event within each day on the calendar. This shows up wh Using Outlook 1
L Receive error message when trying to receive new emails Using Outlook 1
T Error code: Error Code OX800CCC7D. Can receive email but when trying to send email it goes to the ou Using Outlook 2
B Cannot Start Microsoft Outlook - still after trying all fixes Using Outlook 1
T Outlook 2010 continues to deselect self while trying to create email Using Outlook 3
O outlook 2010 - trying to send JPG attachments, but they are automatically converted into DAT files a Using Outlook 2
P Trying to use ICS file to update events in Outlook Using Outlook 2
D Outlook 2003 is getting an error when trying to open an exchange 2010 mailbox Exchange Server Administration 5
F OWA internal and external address is trying to resolve on an external DNS server on the internet Using Outlook 2
A Outlook 2010 trying to create calendar/task entries generates error "Could not save item.The connect Using Outlook 2
B when trying to open a link in an incoming email, get an error, 'This operation has been canceled due to the restrictions in this computer...&quot Using Outlook 2
D when trying to get into outlook error message reads connection to microsoft exchange is unavailable. Using Outlook 4

Similar threads