Outlook 2002 Can Not Send Or Receive E-mails

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kevsim

Member
I am running Outlook 2002 and have the following problem.
There are 4 messages in the Outbox, I press send/receive and the messages stay there, I checked the Sentbox and they are not there. I tried this several times.

A friend who one of the e-mail’s was addressed to said he received the e-mail about 10 times, I again checked the Outbox and the message is still there, checked the Sentbox and the message is not there.

I can not receive e-mails either.

When I try to delete the messages in the Outbox or any other messages in other folders. I receive a message “The messaging interface has returned an unknown error, if the problem persists restart Outlook”.

I have run SCANPST, uninstalled Outlook and reinstalled Outlook but still have the same problems.

I would appreciate some advise.
kevsim
 

Cathy Rhone

Senior Member
Outlook version
Outlook 2013 32 bit
Email Account
Exchange Server 2010
What type of email account do you have configured?

Do you get any error messages when you check for new mail?

Are you using an antivirus scanner on outgoing email?

Have you set outlook offline? (file menu, if Outlook 2002 doesn't have an offline option, disconnect from the network) wait 5 min or so and delete the stuck messages.
 

kevsim

Member
catherized

Thank you for the prompt reply.

First I will answer your questions.

My account is a POP account which I have been using for many years.

When checking for new mail I receive an error server has timed out.

I am using AVG for e-mail both ways, but had disabled when looking for this fault.

I have tried off line but it did not work.

What I did and it worked, was create a new profile, everything worked OK.

When attempting to import my .PST file the same problem occurred.

At this time I am still playing around with the .PST import.

One thing I noticed was in the old profile all my Contacts were and still are there.

When I import the PST file to the New Profile, my Contacts are blank.

Are contacts part of the PST file and if so, why would they be blank?

kevsim
 

larry

Senior Member
Outlook version
Outlook 2010 64 bit
Email Account
Exchange Server
Contacts are stored in the contacts folder - if the Address book is blank, that can be fixed, but the Contacts should be in the Contacts folder after the import.

if they did not import, and since the pst seemed to be ok in outlook, save for the sent message problem, open it using File, Open, Outlook Data file. Look for the old contacts folder and drag the contact to the new contacts folder. You can click in the contacts, press Ctrl+A to select all then drag or use the move to command to move the contacts.
 
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